Family Health Center

Clinical Specialist

• Serve as the primary liaison between clinical departments and technology vendors
• Lead vendor coordination, including contract management, product updates, issue escalation, and enhancement requests
• Facilitate and lead the Solutions Council for assigned clinical applications
• Establish and maintain the Solutions Council Charter, RACI documentation, and support structure
• Evaluate and prioritize enhancement requests, system changes, and technology initiatives
• Evaluate and escalate vendor-supported activities, support issues, and enhancement opportunities
• Provide technical and clinical compliance expertise for governance decisions, application configuration, role design, and operational alignment
• Provide advanced support and subject matter expertise for assigned clinical applications
• Troubleshoot complex system issues and evaluate configuration or system concerns affecting clinical workflows
• Support application optimization and coordinate training, workflow adoption, and end-user education needs
• Maintain knowledge of clinical application configuration, integrations, role-based access models, and supported care delivery workflows
• Serve as technical steward for RBAC, IAM, user provisioning, and security role governance
• Lead planning, testing, and implementation of clinical system changes, upgrades, integrations, and new functionality
• Coordinate with the RN Clinical Trainer regarding changes affecting clinical workflows
• Evaluate vendor and system performance and identify opportunities to improve reliability, usability, integration, support effectiveness, and user experience
• Serve as primary Enterprise Service Administrator for OCHIN Epic and assigned clinical applications
• Act as technical owner and technical lead for application-related projects, initiatives, and enterprise workstreams
• Coordinate and perform access reviews, permission audits, security assessments, and compliance activities
• Collaborate with Compliance, Privacy, Security, Human Resources, and operational leadership on access models, access concerns, HIPAA, organizational, and regulatory requirements
• Perform other duties as assigned

Clinical Solutions Specialist