Patient Service Representative – Float

Family Health Centers of San Diego

. Serve as the first point of contact by greeting and registering patients .

Posted 9/23/2026part-timeSan Diego • California • United StatesJunior💰 $26 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, electronic health record management, and appointment scheduling while ensuring compliance with policies and procedures. Capable of providing excellent customer service and addressing patient needs effectively.

Highest-signal resume keywords

Electronic Health Record ManagementPatient RegistrationCustomer ServiceMedical Assistant CertificationBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InPatient Check-OutData EntryInsurance VerificationCash HandlingReferral ProcessingAppointment SchedulingClerical DutiesFinancial Assistance ScreeningDemographic Information Management

Soft Skills

CommunicationProblem SolvingCustomer Relationship ManagementTeam SupportCulturally Competent Care

Tools & Technologies

Electronic Record Keeping System

Certifications & Qualifications

High School DiplomaGED EquivalentMedical Assistant CertificationCNA Certification

Industry Keywords

Community MedicineCulturally Competent CarePatient CareAdministrative SupportClerical Support

About the role

Key responsibilities & impact

Serve as the first point of contact by greeting and registering patients
Place patient information into the electronic record keeping system
Manage patient check-in and check-out from start to finish
Verify identification and update or confirm demographic and insurance information
Ensure appropriate forms are provided and completed accurately
Collect specified co-pays and payments
Screen for eligibility and financial assistance
Follow policies and procedures for collecting and handling cash
Ensure patient information is entered into the Electronic Health Record accurately and promptly
Confirm, request, and process referrals and authorizations for specialty services
Schedule appointments and make reminder/recall notifications
Respond to customer billing and payment inquiries and escalate issues as needed
Address customer needs and resolve concerns with leadership involvement
Perform general clerical duties, including scanning information, tracking data, and receiving and sorting correspondence and packages
Support clinics on an as-needed basis to cover time off, training, or as directed
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or GED equivalent required
1–3 years of experience related to administrative/clerical support, or customer service required
Ability and means to travel as needed in a timely manner within San Diego County
Proof of liability and property damage insurance on vehicle used is required
Age 21
Licensed for a minimum of 3 years
No violations and/or accidents within 3 years
No vehicle related suspensions/reinstatements
No DUI, reckless or felony driving within 7 years
Valid California driver’s license
Automobile and proof of minimum levels of car insurance as required under California law
Acceptable driving record
Medical Assistant Certification, CNA certification, or Medical Terminology course preferred
Bilingual English/Spanish preferred
Demonstrated commitment to community medicine and providing culturally competent care to the medically underserved

Benefits

Comp & perks

Competitive Salary with Excellent Benefits
Retirement Plan with Employer Match
Paid Time Off
Extended Sick Leave
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
FSA
Life Insurance
Employee Discounts
Wellness Programs
Mileage and other reimbursement governed by policy
Reasonable accommodation may be provided on a case-by-case basis