Family Health Centers of San Diego

General

• Conduct developmental screenings and curriculum-based assessments for children ages 0–5 years
• Interpret assessment results and communicate findings, recommendations, and anticipatory guidance to parents and caregivers
• Develop, document, and implement individualized treatment plans and Home Activity Plans
• Align treatment goals with IFSP goals for children receiving San Diego Regional Center funding
• Provide developmental intervention services, including developmental stimulation and positive behavior support
• Deliver individual sessions, groups, parenting classes, home visits, playgroups, and workshops
• Engage and collaborate with parents and caregivers to support participation and follow-through
• Coordinate care with primary care providers, Regional Center staff, and community partners
• Monitor patient progress and adjust interventions with supervisors and the multidisciplinary team
• Participate in multidisciplinary meetings, IFSP reviews, case conferences, and program planning meetings
• Complete clinical documentation accurately, thoroughly, and within required timeframes
• Comply with departmental standards, FHCSD policies, and payer requirements
• Manage personal schedule, no-show follow-up, and coordination with front office staff
• Meet productivity, access, and quality benchmarks
• Complete required trainings and integrate learning into practice
• Comply with mandated reporter requirements and reporting procedures
• Adhere to organizational policies, procedures, and safety standards
• Provide services at various FHCSD clinics or approved community sites as needed
• Perform other duties as assigned

Child Development Specialist

Physician Assistant

• Perform a wide range of patient care activities and supportive services for assigned clinic patients, as directed by the Clinic Director and/or Chief Nursing Officer
• Attend in-services or complete make-up assignments
• Consistently follow Policies and Procedures to ensure positive patient outcomes
• Handle laboratory specimens appropriately
• Keep sites in compliance with TJC, DHS, CHDP, and Medi-Cal Managed Care Requirements
• Perform Waive Testing and Phlebotomy
• Perform other duties as assigned

Medical Assistant

• Attend in-services or complete make-up assignments
• Keep sites in compliance with TJC, DHS, CHDP, and Medi-Cal Managed Care Requirements
• Perform waived testing and phlebotomy
• Follow FHCSD Policies and Procedures to ensure positive patient outcomes
• Maintain a clean, organized, and safe clinic environment
• Prepare patients for examinations and procedures and assist providers as needed
• Support provider productivity as needed
• Assist with clinic flow, schedule patient follow-up appointments, communicate referral information, and provide discharge instructions
• Respond to voicemails, route messages, and return phone calls in a timely manner
• Record patient information in the Electronic Health Record (EHR)
• Administer medications, including injections, as needed
• Clean, process, and sterilize medical instruments as needed
• Collect and appropriately handle laboratory specimens
• Follow 5S and continuous quality improvement methods
• Perform other duties as assigned

Therapist

• Provide outpatient orthopedic physical therapy care for an adolescent to adult caseload from 11 years old and up
• Communicate evaluation results, treatment plans, and goals to patients and/or parents/caregivers
• Provide home program activities and engage patients and/or caregivers in treatment sessions
• Complete accurate, timely, and thorough documentation in accordance with department and insurance requirements
• Consult with physicians, allied health professionals, and other team members
• Participate in case conferencing and program planning meetings
• Facilitate training and presentations for staff, patients, and parents/caregivers when applicable
• Evaluate patients referred for physical therapy and consultation
• Perform evaluations according to patient needs, physician recommendations, and program protocols
• Communicate with Referral, Case Management, Care Coordination, and Scheduling staff
• Make and follow through with referrals when appropriate
• Provide oversight and supervision of Physical Therapy Assistants as necessary
• Determine when the Physical Therapist must personally render interventions versus utilizing a Physical Therapy Assistant
• Provide treatment in accordance with established standards of care and scope of practice
• Design treatment plans and monitor progress through observations and assessments
• Conduct re-evaluations when indicated
• Perform other duties as assigned

Physical Therapist, Per Diem

Patient Service Representative

• Serve as the first point of contact by greeting and registering patients
• Place patient information into the electronic record keeping system
• Manage patient check-in and check-out from start to finish
• Verify identification and update or confirm demographic and insurance information
• Ensure appropriate forms are provided and completed accurately
• Collect specified co-pays and payments
• Screen for eligibility and financial assistance
• Follow policies and procedures for collecting and handling cash
• Ensure patient information is entered into the Electronic Health Record accurately and promptly
• Confirm, request, and process referrals and authorizations for specialty services
• Schedule appointments and make reminder/recall notifications
• Respond to customer billing and payment inquiries and escalate issues as needed
• Address customer needs and resolve concerns with leadership involvement
• Perform general clerical duties, including scanning information, tracking data, and receiving and sorting correspondence and packages
• Support clinics on an as-needed basis to cover time off, training, or as directed
• Perform other duties as assigned

Patient Service Representative – Float

• Perform a wide variety of patient care activities and accommodative services for assigned clinic patients
• Facilitate the delivery of prompt, quality care
• Attend in-services or complete make-up assignments
• Follow Policies and Procedures to ensure positive patient outcomes
• Handle laboratory specimens appropriately
• Keep sites in compliance with TJC, DHS, CHDP, and Medi-Cal Managed Care Requirements
• Perform Waive Testing and Phlebotomy
• Perform other duties as assigned

• Perform a wide variety of patient care activities and accommodating services for assigned clinic patients as directed by the Clinic Director and/or Nursing Director
• Actively participate in LEAN/HONSHA trainings and serve as a member of the Core Team
• Participate in clinical initiatives, including clinical quality outcomes, to achieve goals and metrics
• Build positive relationships, inspire others, prepare career development plans, and retain an accountable workforce
• Coach and counsel staff and administer appropriate disciplinary action
• Communicate with physicians, PSRs, Medical Assistants, and other interdisciplinary care team and support services
• Attend department meetings
• Complete required documentation accurately, timely, and thoroughly; ensure subordinate staff complete documentation to department standards
• Follow policies and procedures to ensure positive patient outcomes
• Keep clinic workflow moving by assigning lunch and break times, setting up exam rooms, ordering supplies and vaccines, supporting provider productivity, reviewing patient problem lists, and calling in pharmacy refills
• Keep the site compliant with TJC, DHS, CHDP, and Medi-Cal Managed Care requirements
• Participate in continuous improvement activities and deploy and evaluate Lean tools such as 5S and A3
• Perform clinical nursing tasks including vital signs, screenings, immunizations, medications, PPD tests, EKGs, ear lavage, sterile fields, equipment sterilization, oxygen setup, suctioning, straight catheterization, and IV starts
• Complete standing orders as directed by the provider
• Perform waived testing and phlebotomy when appropriately trained
• Provide or ensure staff receive new-hire and annual training on time
• Supervise assigned team, including hiring and scheduling as needed
• Provide clinic oversight in the absence of the Clinic Director/Manager
• Perform other duties as assigned

RN Clinical Float

• Perform a wide variety of patient care activities and accommodative services for assigned clinic patients
• Work under the direction of the Clinic Director and/or Chief Nursing Officer
• Attend in-services or complete make-up assignments
• Consistently follow Policies and Procedures to ensure positive patient outcomes
• Handle laboratory specimens appropriately
• Keep sites in compliance with TJC, DHS, CHDP, and Medi-Cal Managed Care Requirements
• Perform Waive Testing and Phlebotomy
• Perform other duties as assigned