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IT Systems Administrator
FamilyWell Health. Own access provisioning and deprovisioning for new hires and departures across Google, Slack, Healthie, Spruce, and the Registry .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT systems administration, particularly in managing Google Workspace and vendor relationships, while ensuring compliance with security standards and effective onboarding processes. Strong ability to document and track IT operations, support device management, and communicate effectively with diverse stakeholders.
Highest-signal resume keywords
Google Workspace AdministrationMSP Vendor ManagementDevice Fleet ManagementMDM Compliance TrackingSLA Accountability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Systems AdministrationUser ProvisioningSSO ImplementationEndpoint SecurityTicket TrackingInventory ManagementDocumentationSecurity SettingsLifecycle TrackingHelp Desk Support
Soft Skills
Detail-OrientedClear CommunicationIndependent WorkAdaptabilityProblem-Solving
Tools & Technologies
Google WorkspaceMicrosoft IntuneJamfHealthieSpruceRegistrySlack
Industry Keywords
HIPAA ComplianceSOC2 CertificationHITRUST CertificationBYOD ComplianceIT Infrastructure
Tech Stack
Tools & technologiesJamfVault
About the role
Key responsibilities & impact- Own access provisioning and deprovisioning for new hires and departures across Google, Slack, Healthie, Spruce, and the Registry
- Administer Google Workspace, including the admin console, SSO, and planned DLP/Vault upgrade
- Manage the day-to-day relationship with the MSP/IT vendor, including laptop procurement, deployment, lifecycle, Tier 1 help desk escalations, and network IT infrastructure
- Provide Tier 1 support for Healthie, Spruce, Registry, Google, and Slack
- Maintain a weekly MSP scorecard covering ticket volume, SLA performance, aging tickets, patch/update compliance, endpoint security, MDM enrollment, and onboarding/offboarding turnaround
- Maintain company asset inventory and coordinate laptop deployment for all W2 employees
- Support SSO and password manager rollout with the Security & Compliance Manager and Head of Product Operations
- Partner on MDM/BYOD compliance tracking and endpoint security status
- Centralize and clean up cross-system onboarding workflows
- Escalate SLA breaches, unresolved vulnerabilities, and vendor performance issues
Requirements
What you’ll need- 2–5+ years of experience in IT systems administration, corporate IT, or technical help desk roles
- Hands-on experience administering Google Workspace (or a comparable environment), including user provisioning, SSO, and basic security settings
- Experience managing or closely coordinating with an outsourced MSP or IT vendor
- Comfort owning a device fleet, including procurement, deployment, lifecycle tracking, and inventory management
- Detail-oriented, with strong documentation habits, including checklists, inventories, and ticket tracking
- Ability to work independently in a fast-paced, remote startup environment and communicate clearly with technical and non-technical stakeholders
- Familiarity with MDM tools such as Microsoft Intune or Jamf and BYOD device compliance programs is preferred
- Experience holding an MSP or vendor to SLA-based accountability is preferred
- Exposure to HIPAA or other regulated-industry IT environments is preferred
- Experience supporting SOC2 or HITRUST certification efforts or MDM/security tooling rollouts is preferred
- Prior early-stage startup experience and comfort with ambiguity and shifting priorities are preferred