FamilyWell Health

Associate

• Create appointments and paste clinical and administrative notes between EHR systems so both records stay current
• Document changes accurately and promptly following each appointment, cancellation, or reschedule
• Run reports to identify no-shows and late cancellations across the caseload
• Text and call patients to reschedule missed or cancelled appointments
• Notify referring providers when patients are lost to follow-up
• Process charges for no-show and late-cancel appointments per policy
• Text patients to schedule and confirm appointments
• Support handoffs after intake and between therapy, psychiatry, and collaborative care
• Work with providers to resolve scheduling conflicts and follow-up gaps
• Communicate patient status to referring clinicians
• Follow escalation pathways for clinical concerns
• Answer the FamilyWell phone line, route calls, and take messages
• Represent FamilyWell professionally and warmly with patients and partners
• Maintain timely and accurate EHR documentation, outreach, charge processing, and call handling

Practice Associate

People Operations

• Evaluate the existing HRIS and lead any required transition or expanded implementation
• Refine and expand the employee handbook and policy library
• Design and document HR processes for a mixed W-2/1099, multi-state, clinical and non-clinical workforce
• Own compensation strategy and banding with Finance
• Administer employee benefits and manage broker/vendor relationships
• Manage multi-state employment compliance, worker classification, and ABC-test exposure
• Partner with Finance and outside counsel on ERISA, payroll controls, and regulatory risk
• Build scalable recruiting infrastructure and processes for clinical and corporate hiring
• Partner with hiring managers on organizational design, headcount planning, and leveling
• Own the candidate experience from requisition through offer
• Design and roll out performance management frameworks
• Own employee relations, investigations, and performance improvement processes
• Build culture and engagement practices for a distributed, mission-driven team
• Advise the executive team on organizational design and people strategy

Head of People

Full-stack Engineer

• Design, build, and ship full stack features across FamilyWell’s Registry platform, including frontend, backend, and database
• Build and maintain integrations with Healthie, Candid, Spruce, HubSpot, and other core platforms
• Write and maintain APIs and webhooks with attention to idempotency, retries, and data reconciliation
• Design and evolve Postgres database schemas and queries, balancing performance, data integrity, and clarity
• Partner with Product, Data, and Clinical Operations to translate requirements into technical designs and shipped software
• Write unit, integration, and end-to-end tests; participate in code review and uphold engineering quality standards
• Support CI/CD pipelines, deployments, and monitoring/observability
• Follow HIPAA and security best practices for handling protected health information
• Troubleshoot and resolve production issues and identify root causes cross-functionally

Software Engineer – Full Stack

System Administrator

• Own access provisioning and deprovisioning for new hires and departures across Google, Slack, Healthie, Spruce, and the Registry
• Administer Google Workspace, including the admin console, SSO, and planned DLP/Vault upgrade
• Manage the day-to-day relationship with the MSP/IT vendor, including laptop procurement, deployment, lifecycle, Tier 1 help desk escalations, and network IT infrastructure
• Provide Tier 1 support for Healthie, Spruce, Registry, Google, and Slack
• Maintain a weekly MSP scorecard covering ticket volume, SLA performance, aging tickets, patch/update compliance, endpoint security, MDM enrollment, and onboarding/offboarding turnaround
• Maintain company asset inventory and coordinate laptop deployment for all W2 employees
• Support SSO and password manager rollout with the Security & Compliance Manager and Head of Product Operations
• Partner on MDM/BYOD compliance tracking and endpoint security status
• Centralize and clean up cross-system onboarding workflows
• Escalate SLA breaches, unresolved vulnerabilities, and vendor performance issues

IT Systems Administrator

Security Engineer

• Own day-to-day management of the security program, including Security Risk Assessment cadence, penetration test coordination and remediation tracking, phishing simulations, and the annual security awareness training calendar
• Draft Policies & Procedures for CISO and leadership review/approval and keep documentation current
• Lead vendor security assessments and Business Associate Agreement audits across the vendor ecosystem
• Own MDM/BYOD device compliance monitoring with the IT Systems Administrator and MSP
• Serve as day-to-day lead on incident/breach response, escalating to the CPO and contractor CISO
• Support identity and access management improvements, including SSO and a company-wide password manager
• Prepare recurring board-level risk and compliance status reporting and a forward-looking roadmap
• Own compliance-automation tooling evaluation and rollout, such as Drata or Vanta
• Track open items from SRAs, audits, and vendor reviews to closure using the Security Program Tracker
• Help define and maintain AI security guardrails, including PHI handling policies for AI tools
• Maintain detailed documentation and records of security controls, risks, incidents, vendor audits, and roadmap initiatives

Practice Associate

Head of People

Software Engineer – Full Stack

IT Systems Administrator

Security and Compliance Manager