Practice Associate

FamilyWell Health

. Create appointments and paste clinical and administrative notes between EHR systems so both records stay current .

Posted 9/30/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient scheduling, maintaining accurate EHR documentation, and providing exceptional customer service in a healthcare setting. Proficient in handling high volumes of tasks while ensuring clear communication and attention to detail.

Highest-signal resume keywords

EHR DocumentationPatient SchedulingCustomer ServiceData EntryCharge Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCharge ProcessingAppointment SchedulingReport GenerationMedical Billing

Soft Skills

Attention to DetailClear CommunicationCustomer Service SkillsTask ManagementProfessional Representation

Tools & Technologies

HealthieEcWEHR Systems

Industry Keywords

Healthcare AdministrationBehavioral HealthPatient Follow-UpNo-Show ManagementCall Handling

About the role

Key responsibilities & impact

Create appointments and paste clinical and administrative notes between EHR systems so both records stay current
Document changes accurately and promptly following each appointment, cancellation, or reschedule
Run reports to identify no-shows and late cancellations across the caseload
Text and call patients to reschedule missed or cancelled appointments
Notify referring providers when patients are lost to follow-up
Process charges for no-show and late-cancel appointments per policy
Text patients to schedule and confirm appointments
Support handoffs after intake and between therapy, psychiatry, and collaborative care
Work with providers to resolve scheduling conflicts and follow-up gaps
Communicate patient status to referring clinicians
Follow escalation pathways for clinical concerns
Answer the FamilyWell phone line, route calls, and take messages
Represent FamilyWell professionally and warmly with patients and partners
Maintain timely and accurate EHR documentation, outreach, charge processing, and call handling

Requirements

What you’ll need

1+ years in an administrative, scheduling, medical front-office, or customer service role
Comfort working across multiple EHR or software systems simultaneously
Strong attention to detail, particularly with data entry and charge processing
Clear, warm phone and text communication with patients
Strong customer service skills
Ability to manage a high volume of tasks and follow-ups without dropping details
Preferred: Experience with Healthie, EcW, or a comparable EHR
Preferred: Experience with medical billing or charge posting
Preferred: Experience answering calls and customer service
Preferred: Behavioral health or healthcare administrative experience

Benefits

Comp & perks

Full-time, non-exempt employment status
Training provided for Healthie, Spruce, partner EHR systems, and internal Registry tools
Equal opportunity employer committed to building a team that reflects the patients it serves