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FARFETCH

Customer Service Advisor, English Speaker

FARFETCH

. Serve as the first point of contact for customers across email, phone, and chat, resolving queries within the customer promise .

Posted 9/22/2026full-timePorto • PortugalJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem resolution and customer retention, while effectively collaborating with internal teams. Proficient in managing customer inquiries across various channels and maintaining a positive work environment.

Highest-signal resume keywords
Customer Service ExperienceExcellent English ProficiencyIT SkillsExcellent Communication SkillsMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Attention to DetailCritical ThinkingOrganizational SkillsSelf-DrivenTeam Player
Tools & Technologies
Customer Service SystemsWindows Packages
Industry Keywords
FashionE-CommerceCustomer RetentionLocalization Initiatives

About the role

Key responsibilities & impact
  • Serve as the first point of contact for customers across email, phone, and chat, resolving queries within the customer promise
  • Provide product, service, and related information and advice
  • Own case resolution and identify solutions according to company processes and guidelines
  • Handle demanding customers professionally, focusing on solutions and retention
  • Advocate for customer needs and collaborate with internal teams on localization initiatives
  • Manage personal development and support others to maximize team potential
  • Contribute to a positive work environment and align with Farfetch and strategic partner values
  • Report to the Customer Service Supervisor

Requirements

What you’ll need
  • Minimum of 1 year of customer service experience, preferably in a fashion and/or e-commerce environment
  • Excellent English proficiency in written and spoken form
  • Good IT skills, including customer service-specific systems and Windows packages
  • Excellent communication skills and ability to resolve complex customer issues positively
  • Natural multi-tasking ability, excellent attention to detail, critical thinking, and organizational skills
  • Passion for sports and sportswear is a plus
  • Self-driven and a strong team player
  • Available to work on late shifts

Benefits

Comp & perks
  • Training opportunities
  • Flexible benefits program