FARFETCH

Customer Support

• Serve as the first point of contact for customers across email, phone, and chat
• Resolve customer queries and requests within the customer promise
• Provide product, service, and related information and advice
• Own case resolution and find solutions according to company processes and guidelines
• Manage demanding customers professionally, with emotional intelligence and focus on solution and retention
• Advocate for customer needs and collaborate with internal teams on localization initiatives
• Manage personal development and support others to maximize team potential
• Contribute to a positive work environment and align with Farfetch and strategic partner values

Customer Service Advisor, English Speaker

• Serve as the first point of contact for customers across email, phone, and chat, resolving queries within the customer promise
• Provide product, service, and related information and advice
• Own case resolution and identify solutions according to company processes and guidelines
• Handle demanding customers professionally, focusing on solutions and retention
• Advocate for customer needs and collaborate with internal teams on localization initiatives
• Manage personal development and support others to maximize team potential
• Contribute to a positive work environment and align with Farfetch and strategic partner values
• Report to the Customer Service Supervisor

General Counsel

• Advise on payment regulation and broader regulatory frameworks, including digital regulation, product compliance and consumer protection
• Track and assess existing and new requirements for the Farfetch Group, focusing on payments regulation, and advise on implementation
• Identify, monitor and evaluate regulatory risks and enforcement trends and take proactive mitigation steps
• Develop strategies for and engage with relevant regulators
• Advise on commercial matters, including contractual agreements with partners and payment processors, and ensure a compliant payment model
• Work on tariffs-related matters and provide legal advice
• Negotiate, draft and review commercial contracts, policies, guidance and other legal documentation
• Provide proactive, strategic and pragmatic advice
• Liaise with external law firms when needed
• Support the Group Legal VP, Regulatory Legal Team and business in operating compliantly
• Use legal technology and AI tools ethically to deliver advice efficiently and help the team adopt these tools
• Act as a business partner across a global luxury fashion marketplace

Senior Legal Counsel – Regulatory

Technician

• Validate imagery quality according to Farfetch guidelines and art direction standards
• Assess whether photographed and edited images meet the required quality to be published
• Ensure imagery meets platform requirements before going live
• Perform basic adjustments and minor retouching on high volumes of product images to ensure color accuracy and visual consistency
• Maintain strict digital asset organization and adhere to the established file structure
• Upload, route, and manage image assets within the platform's production pipeline
• Log and report imagery errors based on technical guidelines
• Adapt quickly to changing operational priorities to process high volumes of assets efficiently
• Contribute to maintaining a high-performance environment

Quality Technician

• Validate imagery quality according to Farfetch guidelines and art direction standards
• Assess whether photographed and edited images meet the required quality for publication
• Ensure imagery meets platform requirements before going live
• Perform basic adjustments and minor retouching on high volumes of product images
• Maintain digital asset organization and adhere to the established file structure
• Upload, route, and manage image assets within the production pipeline
• Log and report imagery errors based on technical guidelines
• Process high volumes of assets efficiently as priorities change
• Contribute to maintaining a high-performance environment