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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on resolving complex issues and advocating for customer needs. Proficient in communication and collaboration, with a commitment to personal development and team support.
Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsEmotional IntelligenceCritical ThinkingAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service SystemsWindows PackagesMultitaskingProblem ResolutionInformation Provision
Soft Skills
Emotional IntelligenceOrganizational SkillsCollaborationPositive AttitudeTeam Support
Industry Keywords
E-CommerceFashion IndustryCustomer RetentionCustomer AdvocacyLocalization Initiatives
About the role
Key responsibilities & impact- Serve as the first point of contact for customers across email, phone, and chat
- Resolve customer queries and requests within the customer promise
- Provide product, service, and related information and advice
- Own case resolution and find solutions according to company processes and guidelines
- Manage demanding customers professionally, with emotional intelligence and focus on solution and retention
- Advocate for customer needs and collaborate with internal teams on localization initiatives
- Manage personal development and support others to maximize team potential
- Contribute to a positive work environment and align with Farfetch and strategic partner values
Requirements
What you’ll need- Minimum of 1 year of customer service experience
- Preferably experience in a fashion and/or e-commerce environment
- Excellent written and spoken English proficiency
- Good IT skills, including customer service-specific systems and Windows packages
- Excellent communication skills and ability to resolve complex customer issues positively
- Natural multitasking ability
- Excellent attention to detail
- Critical thinking and good organizational skills
- Availability to work late shifts
Benefits
Comp & perks- Training opportunities
- Flexible benefits program