Customer Care Representative

Farmers Insurance

. Assist internal and external customers with moderately complex insurance-related issues .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support for insurance-related issues, with a strong understanding of policy provisions, compliance requirements, and the ability to evaluate and interpret policy information. Capable of documenting interactions and recommending process improvements while maintaining knowledge of underwriting and legal updates.

Highest-signal resume keywords

Customer Support ExperienceInsurance KnowledgePolicy EvaluationProcess Improvement RecommendationsCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Policy EvaluationCustomer InteractionDocumentation SkillsProblem ResolutionData Analysis

Soft Skills

Communication SkillsSelf-Directed LearningTrend IdentificationCollaboration

Tools & Technologies

Multiple Systems AccessOffice Equipment Operation

Certifications & Qualifications

Personal Lines LicenseProperty and Casualty License

Industry Keywords

UnderwritingPolicy GuidelinesCompliance RequirementsLegal UpdatesHigh-Volume Environment

About the role

Key responsibilities & impact

Assist internal and external customers with moderately complex insurance-related issues
Receive and respond to inquiries about insurance matters
Interact with customers, agents, and others to resolve issues involving policy provisions and conditions
Evaluate and interpret policy information within prescribed authority limits
Access account information and communicate while working across multiple systems and platforms
Use account information, product knowledge, and compliance or legal knowledge to make recommendations or decisions
Document customer interactions and outcomes thoroughly in systems
Escalate unresolved issues requiring advanced support
Build knowledge through self-directed learning
Stay informed about underwriting, policy guidelines, compliance requirements, and legal updates
Maintain department knowledge resources
Identify customer concern trends and patterns
Recommend process improvements to leadership
Partner with Policy Support, Claims, and Underwriting departments
Work with external vendors when needed to address customer needs
Follow assigned schedules and procedures for requesting time off
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
1 year of experience in insurance or related field preferred
Experience providing customer support within a high-volume, complex environment preferred
Personal Lines or Property and Casualty license may be required for this role
If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired
Valid, local legal authorization to work in the country where the role is based at the time of hire
Ability to work an assigned, tightly regulated schedule
Ability to continuously operate a computer for extended periods of time
Ability to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment
Ability to sit or stand for extended periods, up to a full work shift
Ability to occasionally move, lift, carry, and place objects weighing 0–10 pounds without assistance

Benefits

Comp & perks

Competitive salary opportunities
Performance-based bonuses
Comprehensive benefits
Ongoing training and development resources
Culture of innovation and support
Growth opportunities