Customer Care Representative

Farmers Insurance

. Assist internal and external customers with moderately complex insurance-related issues .

Posted 11/12/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resolving insurance-related issues through effective customer interaction and compliance with policy guidelines. Proficient in utilizing multiple systems for account management and documentation while maintaining knowledge of underwriting and legal requirements.

Highest-signal resume keywords

Customer Support ExperienceInsurance KnowledgePersonal Lines LicensePolicy EvaluationCompliance Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Policy EvaluationDocumentation SkillsAccount Information AccessProblem ResolutionProcess Improvement

Soft Skills

Effective CommunicationCustomer InteractionSelf-Directed LearningTrend IdentificationTeam Collaboration

Tools & Technologies

Multiple SystemsKnowledge Resources

Certifications & Qualifications

Personal Lines LicenseProperty and Casualty License

Industry Keywords

InsuranceUnderwritingPolicy GuidelinesComplianceLegal Requirements

About the role

Key responsibilities & impact

Assist internal and external customers with moderately complex insurance-related issues
Respond to inquiries about insurance matters
Interact with customers, agents, and others to resolve issues involving policy provisions and conditions
Evaluate and interpret policy information within prescribed authority limits
Access account information while communicating through multiple systems and platforms
Use account information, product knowledge, and compliance or legal knowledge to make recommendations or decisions
Thoroughly document customer interactions and outcomes
Escalate unresolved issues requiring advanced support
Build knowledge through self-directed learning
Stay informed about underwriting, policy guidelines, compliance, and legal requirements
Maintain department knowledge resources
Identify customer concern trends and patterns
Recommend process improvements to leadership
Partner with Policy Support, Claims, Underwriting, and other departments
Work with external vendors when needed to address customer needs
Follow assigned schedules and time-off request procedures

Requirements

What you’ll need

High School Diploma or equivalent required
Personal Lines or Property and Casualty license may be required for this role
If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired
1 year of experience in insurance or related field preferred
Experience providing customer support within a high-volume, complex environment preferred
Valid, local legal authorization to work in the country where the role is based at the time of hire
Ability to work an assigned, tightly regulated schedule
Ability to continuously operate a computer for extended periods of time
Ability to sit or stand for extended periods, up to a full work shift
Ability to perform occasional bending, twisting, pulling, stooping, and overhead/below-knee reaching
Ability to occasionally move, lift, carry, and place objects weighing 0–10 pounds without assistance
Ability to listen to, interpret, and differentiate auditory information at normal speaking levels
Ability to visually verify, read, and locate information and materials
Physical dexterity to repetitively operate a keyboard and other office equipment for a full work shift

Benefits

Comp & perks

Competitive salary opportunities
Performance-based bonuses
Comprehensive benefits
Ongoing training and development resources