Customer Care Representative

Farmers Insurance

. Serve as the first point of contact for customers and agents .

Posted 11/6/2026full-timeRemote • United StatesJunior💰 $23 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the insurance industry, effectively navigating multiple systems to resolve inquiries and deliver solutions while adhering to compliance and legal requirements. Possesses strong communication skills to engage with customers through various channels and document interactions accurately.

Highest-signal resume keywords

Customer Service ExperienceInsurance KnowledgeCall Center ExperienceProducer/Agent Property and Casualty LicenseMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy EvaluationIssue ResolutionCompliance KnowledgeDocumentation SkillsTroubleshooting Equipment Issues

Soft Skills

Exceptional CommunicationProblem-SolvingAttention to DetailAdaptabilityTeam Collaboration

Tools & Technologies

Multiple Systems NavigationHigh-Speed InternetOffice Equipment Operation

Certifications & Qualifications

Producer/Agent Property and Casualty License

Industry Keywords

InsuranceUnderwritingPolicy GuidelinesCustomer SupportBilling Issues

About the role

Key responsibilities & impact

Serve as the first point of contact for customers and agents
Answer questions regarding coverage, rates, billing issues, and general policy reviews
Deliver exceptional customer service and seek solutions within compliance and legal requirements
Communicate via phone, chats, and emails while navigating multiple systems and platforms
Receive and respond to insurance-related inquiries
Resolve moderately complex issues regarding policy provisions and conditions
Evaluate and interpret policy information within prescribed authority limits
Access account information and make appropriate recommendations or decisions
Document customer interactions and outcomes thoroughly in the system
Escalate unresolved issues requiring advanced support
Maintain knowledge of underwriting, policy guidelines, compliance, and legal requirements
Help maintain current department knowledge resources
Identify customer concern trends and recommend process improvements to leadership
Partner with Policy Support, Claims, Underwriting, and external vendors to address customer needs
Adhere to assigned schedule and procedures for requesting time off

Requirements

What you’ll need

Minimum of 1-3 years customer service
1 year of experience in call center environment, insurance or related field preferred
Experience providing customer support within a high-volume, complex environment preferred
Intermediate computer skills with ability to navigate multiple systems simultaneously
Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity
Experience with Microsoft Office suite of tools preferred
High School Diploma or equivalent required
Producer/Agent Property and Casualty license required for this role
Licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired
Ability to work any schedule within Monday-Friday 8:00am-9:00pm Local Time
Quiet, distraction-free work environment and high-speed internet
Ability to sit or stand for extended periods, continuously operate a computer, and perform repetitive keyboard and office-equipment use
Ability to occasionally lift and carry objects weighing 0-10 pounds

Benefits

Comp & perks

Competitive benefits
Paid training through the University of Farmers
401(k) Plan
Generous PTO
Tuition Reimbursement/Tuition Assistance
Medical insurance
Dental insurance
Vision insurance
Health Savings Accounts
Flexible Spending Accounts
Life Insurance
Paid Parental Leave
Annual performance-based bonus potential up to 10%