Customer Care Representative

Farmers Insurance

. Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements .

Posted 11/9/2026full-timeRemote • United StatesJunior💰 $23 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional customer service while navigating complex insurance inquiries and compliance requirements. Proficient in utilizing multiple systems and tools to resolve issues and document interactions effectively.

Highest-signal resume keywords

Customer Service ExperienceCall Center Environment ExperienceProperty And Casualty LicenseIntermediate Computer SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Policy EvaluationIssue ResolutionAccount Information AccessDocumentation SkillsTroubleshooting Equipment Issues

Soft Skills

Effective CommunicationProactive Problem SolvingSelf-Directed LearningCollaborationAttention To Detail

Tools & Technologies

Multiple Systems NavigationHigh-Speed InternetHeadset Equipment

Certifications & Qualifications

High School DiplomaProperty And Casualty License

Industry Keywords

Compliance RequirementsLegal RequirementsUnderwriting KnowledgeCustomer Trends AnalysisProcess Improvement

About the role

Key responsibilities & impact

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
Communicate with customers and agents via phone, chats, and emails while navigating multiple systems and platforms
Receive and respond to inquiries related to insurance matters
Resolve moderately complex issues regarding policy provisions and conditions
Evaluate and interpret policy information within prescribed authority limits
Access account information and communicate using multiple systems
Make appropriate recommendations or decisions using account information, product knowledge, and compliance or legal requirements
Document customer interactions and outcomes thoroughly in the system
Escalate unresolved issues requiring advanced support
Build knowledge through self-directed learning and stay informed about underwriting, policy, compliance, and legal updates
Help maintain department knowledge resources
Identify customer trends or patterns and recommend process improvements to leadership
Partner with Policy Support, Claims, Underwriting, and external vendors to address customer needs
Adhere to assigned schedule and procedures for requesting time off
Complete approximately 8-10 weeks of paid University of Farmers training

Requirements

What you’ll need

Minimum of 1-3 years customer service
1 year of experience in call center environment or related field preferred
Experience providing customer support within a high-volume, complex environment preferred
Intermediate computer skills with ability to navigate multiple systems simultaneously
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
Experience with Microsoft Office suite of tools preferred
High School Diploma or equivalent required
Property and Casualty license will be required for this role
Quiet, distraction free environment and high-speed internet
Ability to work the assigned schedule
Pursuant to 18 U.S.C. Section 1033, no conviction for a criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance

Benefits

Comp & perks

Annual performance-based bonus potential up to 10%
401(k) Plan
Generous PTO
Tuition Reimbursement
Paid Training
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance