Customer Care Representative – FSO, FWS

Farmers Insurance

. Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements .

Posted 11/6/2026full-timeRemote • United StatesJunior💰 $23 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer service while navigating compliance and legal requirements. Proficient in evaluating policy information and resolving customer inquiries effectively across multiple systems.

Highest-signal resume keywords

Customer Service ExperienceProperty And Casualty LicenseIntermediate Computer SkillsCall Center ExperiencePolicy Guidelines Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy EvaluationIssue ResolutionDocumentation SkillsTroubleshootingMulti-System Navigation

Soft Skills

Effective CommunicationProblem-SolvingAttention To Detail

Tools & Technologies

Microsoft Office SuiteRemote Work Tools

Certifications & Qualifications

High School DiplomaProperty And Casualty License

Industry Keywords

Insurance ProductsComplianceUnderwritingPolicy ServicingCustomer Support

About the role

Key responsibilities & impact

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
Communicate with customers and agents via phone, chats, and emails
Receive and respond to insurance-related inquiries
Resolve moderately complex issues regarding policy provisions and conditions
Evaluate and interpret policy information within prescribed authority limits
Access account information across multiple systems and platforms
Use product knowledge and compliance or legal requirements to make recommendations or decisions
Document customer interactions and outcomes thoroughly
Escalate unresolved issues for advanced support
Maintain knowledge of underwriting, policy guidelines, compliance, and legal updates
Help maintain current department knowledge resources
Identify customer concern trends and recommend process improvements
Partner with Policy Support, Claims, and Underwriting departments
Work with external vendors when needed to address customer needs
Support policy servicing for billing inquiries, quotes, policy changes, cancellations, vehicle updates, and insurance products

Requirements

What you’ll need

High School Diploma or equivalent required
Property and Casualty license will be required for this role; Farmers will help obtain it during training if needed
Minimum of 1-3 years customer service
1 year of experience in call center environment or related field preferred
Experience providing customer support within a high-volume, complex environment preferred
Intermediate computer skills with ability to navigate multiple systems simultaneously
Ability to troubleshoot basic issues with headset, internet, and connectivity
Experience with Microsoft Office suite of tools preferred
Quiet, distraction-free remote work environment and high-speed internet
Ability to work an assigned, tightly regulated schedule
Ability to sit or stand for extended periods, up to a full work shift
Ability to continuously operate a computer for extended periods
Physical dexterity to use hands, arms, and shoulders repetitively to operate keyboard and office equipment

Benefits

Comp & perks

Annual performance-based bonus potential up to 10%
401(k) Plan
Generous PTO
Tuition Reimbursement
Paid Training
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
Instructor-led skills training, peer mentoring, and coaching
Farmers-paid Property and Casualty license training materials and exam attempts