Customer Care Supervisor

Farmers Insurance

. Supervise assigned team members to maximize positive customer experiences for internal and external customers .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising teams to enhance customer experiences while ensuring compliance with regulatory guidelines. Possesses advanced knowledge of contact center processes and a commitment to continuous improvement in team performance and individual skill development.

Highest-signal resume keywords

Team LeadershipCustomer Experience ManagementPerformance AnalysisRegulatory ComplianceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Center ProcessesPerformance Metrics AnalysisRisk ManagementRegulatory Requirements KnowledgeCustomer Inquiry Resolution

Soft Skills

MentoringCommunicationProblem SolvingTeam DevelopmentInterpersonal Skills

Industry Keywords

Customer ServiceService SupportInsurance IndustryContractual ProvisionsQuality Improvement

About the role

Key responsibilities & impact

Supervise assigned team members to maximize positive customer experiences for internal and external customers
Identify, understand, and resolve customer inquiries
Focus on risk acceptability guidelines and favorable profitable business results
Lead team members to maximize team and company performance
Communicate company strategies related to products and philosophies and monitor team understanding
Review and analyze individual team member performance to maintain risk selection and financial control integrity
Inspire, develop, and mentor assigned team members and employees in other units as requested
Monitor customer experience, work product quality, efficiency, and compliance with company and regulatory guidelines
Create and implement plans to improve team performance and develop individual skills
Ensure team members meet individual and team performance goals
Communicate individual performance and provide team performance information to assigned Manager or Director
Respond to customer inquiries as requested
Partner with other leaders to develop, pilot, and execute process, quality, and defect-reduction improvements and special projects
Maintain current knowledge of procedures, methods, contractual provisions, and regulatory requirements
Participate in insurance- and industry-related courses or seminars as necessary
Support and advocate the organization’s strategy and Farmers’ core values
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
Bachelor's degree preferred
Related experience in a senior service support role required
Advanced understanding of contact center processes and customer needs
Knowledge of established procedures, methods, contractual provisions, and regulatory requirements
Valid, local legal authorization to work in the country where the role is based at the time of hire
Ability to continuously operate a computer for extended periods of time, up to a full work shift
Ability to sit or stand for extended periods of time, up to a full work shift
Ability to occasionally reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to occasionally move, lift, carry, and place objects weighing 0–10 pounds without assistance
Ability to listen to, interpret, and differentiate auditory information at normal speaking levels
Ability to visually verify, read, and locate information and materials
Physical dexterity to repetitively operate a keyboard and other office equipment up to a full work shift

Benefits

Comp & perks

Competitive salary opportunities
Performance-based bonuses
Comprehensive benefits
Ongoing training and development resources