Customer Service Associate

Farmers Insurance

. Respond to inbound telephone inquiries in a Claims Contact Center .

Posted 10/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills while efficiently managing customer inquiries in a claims contact center. Proficient in navigating multiple systems and maintaining personal accountability in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal Communication SkillsTyping Speed Of At Least 30 WPMTechnical AptitudeBilingual In English And Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed Of At Least 30 WPMTechnical AptitudeClaims ProcessingTroubleshooting Connectivity IssuesDocumenting Customer Interactions

Soft Skills

Active Listening SkillsPersonal AccountabilityFlexibility In Fast-Paced Environment

Tools & Technologies

Communication PlatformsComputer Systems

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Claims Contact CenterAuto ClaimsHomeowner ClaimsCustomer InquiriesRemote Work

About the role

Key responsibilities & impact

Respond to inbound telephone inquiries in a Claims Contact Center
Initiate auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties
Explain the claim process to customers
Authorize services such as roadside assistance and rental cars when applicable
Complete customer inquiries regarding the status of existing claims efficiently and accurately
Clearly and accurately document all customer interactions in the claim file
Maintain job knowledge through intermittent training and learning
Take inbound calls remotely, with access to a variety of shift options
Work in a structured environment taking calls for up to 7 hours per day
Collaborate with and receive support from a dedicated supervisor and team

Requirements

What you’ll need

High School Diploma or equivalent required
Strong verbal communication and active listening skills
Proficient in both written and spoken English
Personal accountability for actions and outcomes
Flexibility to work in a fast-paced, dynamic environment
Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously
Ability to troubleshoot connectivity issues, if needed
Typing speed of at least 30 WPM with 90% accuracy
Typing assessment may be administered if considered for the role
Customer service experience is highly preferred
Remote contact center experience is a plus, but not required
Dedicated workspace free of noise and distractions
Ability to sit or stand for extended periods, up to a full work shift
Ability to operate a computer for extended periods, up to a full work shift
Physical dexterity to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment
Proficient in English; Spanish fluency in reading and speaking required for the bilingual pay differential

Benefits

Comp & perks

Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
Spanish Bilingual Candidates eligible for a 10% pay differential (must be fluent in reading and speaking Spanish)
Paid Training: Monday-Friday, 8:00AM-4:30PM Central Time / 9:00AM-5:30PM Eastern Time, 3 weeks