Customer Service Associate

Farmers Insurance

. Respond to inbound telephone inquiries in a Claims Contact Center .

Posted 10/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and active listening skills while efficiently managing customer inquiries in a claims contact center environment. Proficient in navigating multiple systems and maintaining accurate documentation of customer interactions.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal Communication SkillsTyping Speed Of At Least 30 WPMTechnical AptitudeBilingual In Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed Of At Least 30 WPMTechnical AptitudeAbility To Troubleshoot Connectivity Issues

Soft Skills

Strong Verbal Communication SkillsActive Listening SkillsPersonal AccountabilityFlexibility In Fast-Paced Environment

Tools & Technologies

Claims Management SystemsCommunication Platforms

Industry Keywords

Claims Contact CenterAuto ClaimsHomeowner ClaimsCustomer InquiriesRemote Work

About the role

Key responsibilities & impact

Respond to inbound telephone inquiries in a Claims Contact Center
Initiate auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties
Explain the claim process to customers
Authorize services such as roadside assistance and rental cars when applicable
Complete customer inquiries regarding the status of existing claims efficiently and accurately
Clearly and accurately document all customer interactions in claim files
Maintain job knowledge through intermittent training and learning
Take inbound calls remotely, with calls occupying up to 7 hours of the day
Collaborate within a supportive team led by a dedicated supervisor

Requirements

What you’ll need

High School Diploma or equivalent required
Strong verbal communication and active listening skills
Proficient in both written and spoken English
Personal accountability for actions and outcomes
Flexibility to work in a fast-paced, dynamic environment
Strong technical aptitude, including ability to navigate multiple systems, computer screens, and communication platforms simultaneously
Ability to troubleshoot connectivity issues
Typing speed of at least 30 WPM with 90% accuracy
Customer service experience highly preferred
Remote contact center experience is a plus, but not required
Spanish bilingual candidates must be fluent in reading and speaking Spanish to qualify for the pay differential
Must reside within 50 miles of an eligible office location for future promotional opportunities
Must provide own chair and desk and have a dedicated workspace free of noise and distractions

Benefits

Comp & perks

Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
Paid Training
10% pay differential for eligible Spanish bilingual candidates