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Field Property Claims Adjuster
Farmers Insurance. Conduct virtual and on-site investigations at policyholders’ residences .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting investigations, assessing property damage, and negotiating settlements while ensuring compliance with safety standards. Proficient in customer service and effective communication, with a strong ability to engage with various stakeholders in the insurance industry.
Highest-signal resume keywords
Property Damage AssessmentClaims Handling SoftwareExcellent Communication SkillsCustomer Service ExperienceInsurance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Damage ClaimsNegotiation SkillsClaims Training ExamsPhysical Capability for ClimbingComputer LiteracyMS WordMS ExcelMS OutlookSmartphone ProficiencyBending and Lifting
Soft Skills
Outgoing PersonalityInterpersonal SkillsEagerness to LearnProfessional RepresentationComfort with Public Interactions
Tools & Technologies
Claims Handling SoftwareLaptopSmartphone ApplicationsCompany Car
Certifications & Qualifications
Valid Driver's LicenseBondable
Industry Keywords
InsuranceSubrogation OpportunitiesFraud InvestigationArson ReportingCAT Deployments
About the role
Key responsibilities & impact- Conduct virtual and on-site investigations at policyholders’ residences
- Assess property damage, determine liability, evaluate losses, and negotiate fair settlements
- Use claims handling software, a company car, and a laptop to determine damage and write estimates in a paperless environment
- Evaluate and report potential subrogation opportunities
- Report theft, fraud, or arson incidents to appropriate state and industry agencies
- Perform duties independently with work directly impacting management outcomes
- Represent the company professionally in public interactions
- Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other stakeholders
- Negotiate with policyholders to settle claims
- Promote safety and comply with company safety and ergonomic standards
- Travel to and from policyholder homes throughout Vicksburg, Mississippi and eastern Louisiana
- Perform additional duties as assigned
Requirements
What you’ll need- High School diploma or equivalent required
- Excellent customer service experience, preferably in a retail environment
- Construction or Insurance experience is highly desirable and preferred
- Excellent oral and written communication skills
- Computer literacy: MS Word, Excel, and Outlook
- Proficiency with smartphones and applications
- Eagerness to learn about insurance policies and property damage
- Outgoing personality and comfort interacting with policyholders, claimants, agents, witnesses, and fraud investigators
- Valid driver's license and bondable
- Final candidates subject to a Motor Vehicle Record background check
- Previous property damage claims experience preferred; the company is willing to train the right candidate
- Willingness and ability to climb ladders and work on rooftops multiple times per day
- Ability to work in small, confined spaces such as attics and crawlspaces
- Ability to achieve a minimum passing score on all claims training exams
- Ability to perform physical actions including bending, kneeling, pulling, pushing, sorting, carrying up to 50 lbs., climbing, reaching, standing, walking, seeing, and key entering
- English speaking, reading, and writing required
- Willingness to travel away from residence for CAT deployments, typically 23 days; expected commitment to 1–3 CAT deployments per year
Benefits
Comp & perks- Competitive starting salary
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
- Paid training through the University of Farmers
- Education and mentorship programs
- Company car
- Laptop
- Additional hourly pay and overtime during CAT deployment assignments
- Flexibility and independence to work outside the confines of a desk job