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Senior Digital Customer Experience Analyst
Farmers Insurance. Provide business application expertise throughout analysis, design, construction, testing, implementation and post-implementation phases of the system development life cycle .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business application analysis, design, and implementation, with a strong focus on data analysis and process modeling. Proficient in troubleshooting browser issues and ensuring quality assurance compliance in e-business environments.
Highest-signal resume keywords
Digital Customer Experience AnalysisData AnalysisQuality Assurance ComplianceForemostSTAR Website ExperienceIntermediate MS Office Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data GatheringProcess ModelingTest Scenario DevelopmentPerformance AnalysisTroubleshootingTechnology Solution DefinitionDocumentation PreparationData Conversion PlanningUser TrainingBusiness Problem Identification
Tools & Technologies
Internet ExplorerAdobe Acrobat ReaderAgency Management SystemsSpecialty Lines Processing Systems
Certifications & Qualifications
IIA Certificate of Insurance
Industry Keywords
E-Business ProductsFarmers GroupUnderwritingSystem Development Life CycleQuality Assurance Standards
About the role
Key responsibilities & impact- Provide business application expertise throughout analysis, design, construction, testing, implementation and post-implementation phases of the system development life cycle
- Troubleshoot complex browser and authentication problems with agents
- Assist with data gathering and data analysis activities
- Assist in developing data and process models
- Identify business problems and translate them into information needs
- Assist in defining technology solutions
- Prepare analysis, design and construction documentation
- Assist in developing and performing test scenarios
- Assist in planning data conversions
- Participate in developing user documentation and conducting user training
- Assist in the Model Office as needed
- Provide monthly performance analysis of various e-business products and functions
- Provide quality assurance compliance with department procedures and industry standards
- Perform other assigned functions
Requirements
What you’ll need- High school diploma or equivalent required
- Bachelor's degree preferred
- IIA Certificate of Insurance
- Four years of experience with the Farmers Group
- Experience in one or more project subject areas (e.g. Underwriting)
- At least two years of experience as a Digital Customer Experience Analyst
- Broad knowledge of Internet Explorer, other browsers and Adobe Acrobat Reader
- In-depth knowledge of ForemostSTAR website and experience using ForemostSTAR
- Intermediate knowledge of Specialty Lines products and processing systems
- Broad knowledge of various agency management systems
- High-level PC and internet skills, including terminology and file downloading
- Intermediate skill level with MS Office applications
Benefits
Comp & perks- Competitive salary commensurate with experience, qualifications and location
- Bonus Opportunity (based on Company and Individual Performance)
- Medical
- Dental
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Remote work