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Senior Field Property Claims Adjuster
Farmers Insurance. Conduct virtual and on-site investigations at policyholders’ residences .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property damage assessment, claims negotiation, and customer service within the insurance industry. Proficient in using claims handling software and maintaining professional standards while engaging with various stakeholders.
Highest-signal resume keywords
Property Damage AssessmentClaims NegotiationCustomer Service ExperienceInsurance KnowledgeComputer Literacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Damage Claims ExperienceClaims Handling SoftwareNegotiation SkillsAbility to Climb LaddersAbility to Carry Up to 50 LbsField Duty PerformanceClaims Training Exam ProficiencySafety CompliancePaperless Environment ReportingSubrogation Evaluation
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationInterpersonal SkillsEagerness to LearnProfessionalism
Tools & Technologies
MS WordMS ExcelMS OutlookSmartphonesClaims Handling Applications
Certifications & Qualifications
Valid Driver's LicenseBondable
Industry Keywords
InsuranceProperty DamageClaims ManagementFraud InvestigationArson ReportingCatastrophe DeploymentsSafety StandardsConstruction ExperienceRetail Customer ServiceMotor Vehicle Record Check
About the role
Key responsibilities & impact- Conduct virtual and on-site investigations at policyholders’ residences
- Assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements
- Use claims handling software, a company car, and a laptop to determine damage and write estimates in a paperless environment
- Evaluate and report potential subrogation opportunities
- Report theft, fraud, or arson incidents to appropriate state and industry agencies
- Perform duties independently with work directly impacting management outcomes
- Represent the company publicly while maintaining professional standards
- Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other stakeholders
- Negotiate with policyholders to settle claims
- Promote safety and comply with safety and ergonomic standards
- Perform additional duties as assigned
- Travel for catastrophe deployments when assigned
Requirements
What you’ll need- High School diploma or equivalent required
- Excellent customer service experience, preferably in a retail environment
- Construction or insurance experience highly desirable and preferred
- Excellent oral and written communication skills
- Computer literacy, including MS Word, Excel, and Outlook
- Proficiency with smartphones and applications
- Eagerness to learn insurance policies and property damage assessment
- Valid driver's license
- Bondable
- Final candidates subject to a Motor Vehicle Record background check
- Previous property damage claims experience preferred; willing to train the right candidate
- Willingness and ability to climb ladders and work on rooftops multiple times per day
- Comfortable working in small, confined spaces such as attics and crawlspaces
- Ability to achieve a minimum passing score on all claims training exams
- Ability to carry up to 50 lbs.
- Ability to speak, read, write, and key-enter in English
- Ability to perform field duties and work in an in-home office environment
- Willingness to travel away from residence for CAT deployments, typically 23 days, and commit to 1–3 deployments per year
- Ability to work in uncontrolled outdoor conditions and potentially hazardous environments
Benefits
Comp & perks- Paid training through the University of Farmers
- Flexibility and independence to work outside the confines of a desk job
- 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings and Flexible Spending Accounts
- Life insurance
- Paid Time Off
- Paid parental leave
- Tuition assistance
- Bonus opportunity based on company and individual performance
- Company car
- Laptop
- Overtime and additional hourly pay during catastrophe deployments
- Rapid growth potential and management opportunities through education, mentorship programs, and inspirational leadership