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Senior Field Property Damage Claims Adjuster
Farmers Insurance. Conduct virtual and on-site investigations at policyholders' residences .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting investigations, assessing property damage, and negotiating settlements while ensuring compliance with safety standards. Proficient in using claims handling software and engaging effectively with various stakeholders in the insurance industry.
Highest-signal resume keywords
Claims Handling Software ProficiencyProperty Damage AssessmentNegotiation SkillsExcellent Oral And Written CommunicationCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Damage AssessmentClaims Handling Software ProficiencyComputer LiteracyMS WordMS ExcelMS OutlookPhysical Capability To Lift 50 LbsClimbing LaddersWorking In Confined SpacesMinimum Passing Score On Claims Training Exams
Soft Skills
Excellent Customer ServiceOutgoing PersonalityInterpersonal SkillsEagerness To LearnComfort Interacting With Stakeholders
Tools & Technologies
Claims Handling SoftwareSmartphonesApplications
Certifications & Qualifications
Valid Driver's LicenseBondable
Industry Keywords
Insurance ExperienceSubrogation OpportunitiesFraud ReportingArson InvestigationCatastrophe Deployments
About the role
Key responsibilities & impact- Conduct virtual and on-site investigations at policyholders' residences
- Assess property damage, determine liability, evaluate loss extent, and negotiate fair settlements
- Use claims handling software, a company car, and a laptop to determine damage and write estimates in a paperless environment
- Evaluate and report potential subrogation opportunities
- Report theft, fraud, or arson incidents to appropriate state and industry agencies
- Work independently with duties directly impacting management outcomes
- Represent the company professionally in public interactions
- Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties
- Negotiate with policyholders to settle claims
- Promote safety and comply with safety and ergonomic standards
- Perform additional duties as assigned
- Travel to policyholder homes in San Diego and surrounding areas
- Participate in 1–3 catastrophe deployments per year if hired
Requirements
What you’ll need- High School diploma or equivalent required
- Excellent customer service experience, preferably in a retail environment
- Construction or insurance experience highly desirable and preferred
- Excellent oral and written communication skills
- Computer literacy, including MS Word, Excel, and Outlook
- Proficiency with smartphones and applications
- Eagerness to learn insurance policies and property damage
- Outgoing personality and comfort interacting with policyholders, claimants, agents, witnesses, and investigators
- Valid driver's license and bondable
- Final candidates subject to a Motor Vehicle Record background check
- Willingness and ability to climb ladders and work on rooftops multiple times per day
- Ability to work in small, confined spaces such as attics and crawlspaces
- Minimum passing score on all claims training exams
- Ability to perform physical actions including bending, kneeling, pulling, pushing, sorting, carrying up to 50 lbs., climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entering
- English speaking, reading, and writing ability
- Willingness to travel away from residence for catastrophe deployments, typically 23 days
- Willingness to commit to 1–3 catastrophe deployments per year
Benefits
Comp & perks- Company car and laptop
- Paid training through the University of Farmers
- Flexibility and independence to work outside the confines of a desk job
- 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Accounts
- Flexible Spending Accounts
- Life insurance
- Paid Time Off
- Paid parental leave
- Tuition assistance
- Bonus opportunity based on company and individual performance
- Additional hourly pay and overtime during catastrophe deployments
- Rapid growth potential and management opportunities through education, mentorship programs, and inspirational leadership