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Senior General Claims Adjuster
Farmers Insurance. Adjust major and complex losses, as well as standard losses .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims adjustment, including managing complex losses and litigated specialty files, while ensuring compliance and quality assurance in claims operations. Proficient in training and evaluating claims personnel, as well as maintaining professional relationships with various stakeholders.
Highest-signal resume keywords
Claims AdjustmentLitigated Specialty Files ManagementClaims Training and EvaluationCompliance and Quality AssuranceInsurance Designation Pursuit
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationLiability DeterminationDamage EstimationSubrogation Potential AssessmentNegotiation of SettlementsCatastrophe Claims ManagementFile ReviewTechnical SupportAdverse Trend ReportingVendor Relations
Soft Skills
CommunicationInterpersonal SkillsProblem-SolvingTeam CollaborationPublic Relations
Certifications & Qualifications
Insurance Designation
Industry Keywords
Claims ExperienceQuality AssuranceLegal Expenses ControlSafety ComplianceInsurance Industry Standards
About the role
Key responsibilities & impact- Adjust major and complex losses, as well as standard losses
- Train claims employees and participate in claims training programs and agent's career schools
- Assist with reinspections, field-rides, file reviews, authority requests, and technical support
- Work closely with District Managers, agency personnel, Team Leaders, Supervisors, and Management
- Complete procedural requirements and investigations for complex losses
- Assist with catastrophe claims throughout the operating territory
- Manage litigated specialty files and control legal expenses
- Attend litigation conferences, arbitration hearings, and trials as necessary
- Review Claims Office operations for compliance and quality assurance
- Report adverse trends and procedural deviations with recommendations
- Recommend claims monetary authority limits for supervisory and field personnel
- Evaluate technical abilities of Claims Representatives and Claims Associates
- Advise claims offices on vendor relations and repair program administration
- Investigate claims, confirm coverage, determine liability, establish damages, report status, and negotiate settlements
- Inspect damaged property and vehicles and estimate repair or replacement costs
- Determine subrogation potential and initiate salvage sales
- Report theft, fraud, and arson losses to state and industry agencies
- Represent the Company from a public relations standpoint and maintain professional contacts with policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, investigators, attorneys, experts, and medical professionals
- Promote safety and comply with company safety and ergonomic standards
- Perform other duties as assigned
Requirements
What you’ll need- High School diploma or equivalent required
- Bachelor's degree preferred
- Completion of, or actively pursuing a major insurance designation, or actively pursuing insurance related courses
- External candidates should have a minimum of four years of prior claims experience
- Successful demonstration/completion of the Claims Sr General Adjuster prerequisites, proficiencies, and exams, as required based on unit of assignment
- Valid driver's license
- Bondable
- Speaking, Reading & Writing (English)
- Ability to live within the selected territory and travel regularly throughout the assigned coverage area
- Ability to travel for catastrophe response assignments
- Ability to perform required physical actions, including bending, pulling, sorting, pushing, climbing, reaching, standing, key entering, walking, kneeling, and seeing
- Ability to carry up to 20 lbs.
Benefits
Comp & perks- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
- Competitive salary commensurate with experience, qualifications and location