Farmers of Salem

System Administrator

• Administer and maintain servers, virtualization platforms, storage, backups, and related infrastructure
• Manage Active Directory, Group Policy, Microsoft 365, user accounts, permissions, and multifactor authentication
• Monitor system availability, performance, capacity, security alerts, and scheduled processes
• Perform system patching, upgrades, configuration changes, and routine maintenance using established change-control procedures
• Support network infrastructure, including switches, firewalls, and VPN connections
• Troubleshoot system, application, authentication, and network issues, escalating when necessary
• Maintain infrastructure documentation, recovery procedures, system inventories, and configuration records
• Participate in disaster-recovery testing, security initiatives, and infrastructure projects
• Work occasional non-business hours as required for maintenance windows, project activities, or urgent business needs
• Provide timely technical support for workstation, software, printing, connectivity, and access-related issues
• Install, configure, maintain, and replace employee computers, peripherals, and approved software
• Manage employee onboarding, offboarding, account changes, equipment assignments, and access requests
• Investigate and resolve escalated helpdesk incidents while keeping users informed of status and resolution
• Create and maintain user-facing documentation and provide basic technology guidance and training
• Deliver professional, responsive, and customer-focused support to employees at all levels
• Identify technology risks, recommend practical solutions, and escalate matters that could materially affect security, availability, or business operations
• Follow established controls and ensure system changes are documented, tested, approved, and recoverable

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