Service Technician

Fastems

. Provide service support for Fastems equipment at customer sites in the U.S., Canada, and Mexico .

Posted 9/19/2026full-timeRemote • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing service support for Fastems equipment, including electro/mechanical fault finding and customer relationship management. Proficient in managing service solutions and installations while ensuring high customer satisfaction and operational efficiency.

Highest-signal resume keywords

Field Service ExperienceElectro/Mechanical Fault FindingCNC Systems KnowledgeCustomer-Focused ApproachStrong Organization Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electro/Mechanical Fault FindingCNC SystemsRoboticsAutomation SystemsService/Maintenance ExperienceComputer LiteracyWindows-Based Systems

Soft Skills

Customer-Focused ApproachStrong Organization SkillsTime ManagementIndependent Workload Management

Tools & Technologies

Service CloudERP Systems

Certifications & Qualifications

Valid Driver’s LicensePassport

Industry Keywords

Field ServiceHigh-Precision Production EnvironmentService SolutionsBrand Ambassador

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Provide service support for Fastems equipment at customer sites in the U.S., Canada, and Mexico
Attend breakdowns and resolve customer challenges onsite
Support installation of new capital equipment
Act as communication liaison between customers, the Head of Service, and the service department
Cooperate with office and administrative support to deliver service solutions
Represent Fastems products and organization as a brand ambassador
Assess complex technical requirements and advise customers on suitable solutions
Deploy new business functions within the territory, including Service Cloud, ERP Roll Out, and OPU
Ensure customer expectations are met and machinery service is delivered efficiently to maximize productivity and production goals

Requirements

What you’ll need

Experience in field service with frequent overnight travel to customer sites for multiple days/nights
Ability to operate in a high-precision production environment at customer sites
Electro/mechanical fault finding from a service/maintenance environment
Experience with CNC, robotics, and automation systems is desirable but not essential
Academic qualifications or time-served experience backing up the skill set
Computer literacy and knowledge of software and Windows-based systems
Vocational experience in a service/maintenance role
Valid driver’s license and passport
Professional, personable, customer-focused approach
Strong organization and time management skills
Ability to manage workload independently
Willingness to travel frequently to customer sites

Benefits

Comp & perks

Frequent overnight travel to customer sites is part of the role
Opportunity to progress within the organization
AI-supported recruitment process with human hiring decisions