Fastems

Technician

• Provide service support for Fastems equipment at customer sites in the U.S., Canada, and Mexico
• Attend breakdowns and resolve customer challenges onsite
• Support installation of new capital equipment
• Act as communication liaison between customers, the Head of Service, and the service department
• Cooperate with office and administrative support to deliver service solutions
• Represent Fastems products and organization as a brand ambassador
• Assess complex technical requirements and advise customers on suitable solutions
• Deploy new business functions within the territory, including Service Cloud, ERP Roll Out, and OPU
• Ensure customer expectations are met and machinery service is delivered efficiently to maximize productivity and production goals

Service Technician