FastSpring

Operations

• Support chargeback and PayPal dispute workflows, including case review, evidence gathering, and representment preparation
• Coordinate with sellers and internal teams to collect supporting documentation
• Monitor chargeback volumes, win rates, and fraud ratios against card network thresholds
• Analyze disputes by reason code, product, and geography
• Investigate Tier I–II payment inquiries involving authorizations, declines, settlements, refunds, disputes, or processor behavior
• Escalate complex cases and maintain clear handoff notes, including for weekend coverage
• Track authorization approval and decline rates across processors, regions, and payment methods
• Normalize payment data across sources and run routine data-quality checks
• Track payment costs by processor and region, including interchange, scheme fees, acquirer markup, FX, and dispute fees
• Check processor invoices and fee statements against expected rates and flag anomalies
• Support daily and monthly reconciliation across platform records, processor reports, and bank statements
• Investigate unmatched items and contribute to reporting and SOPs covering payment performance, cost, and dispute trends

Payment Operations Specialist, Technical Operations