Payment Operations Specialist

FastSpring

. Assist with the end-to-end chargeback process, including preparing and submitting representments .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $63,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in chargeback processes and payment operations, with a strong focus on data analysis and documentation. Capable of coordinating with internal teams and sellers to ensure effective dispute resolution and operational efficiency.

Highest-signal resume keywords

Chargeback ProcessingPayments OperationsData AnalysisCommunication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Chargeback LifecyclePayment ProcessingDispute ManagementKPI MonitoringStandard Operating Procedures

Soft Skills

Organizational SkillsCommunication Skills

Tools & Technologies

Payment Processor DashboardsSpreadsheetsData Dashboards

Industry Keywords

Payments OperationsCustomer Support OperationsFinance OperationsRisk ManagementFraud Prevention

About the role

Key responsibilities & impact

Assist with the end-to-end chargeback process, including preparing and submitting representments
Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools
Coordinate with sellers and internal teams to collect supporting documentation for dispute responses
Monitor payment processor dashboards and alerts to identify potential issues or disruptions
Support Tier I–II payment-related inquiries from sellers and internal teams
Investigate routine issues involving settlements, refunds, disputes, or processor behavior
Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations
Support the day-to-day health of FastSpring's payment ecosystem for its network of 2,500+ sellers

Requirements

What you’ll need

1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role
Basic understanding of card payments and the chargeback/dispute lifecycle
Exposure to chargeback processing, payment processors, or merchant-of-record environments is a plus
Strong attention to detail and ability to follow documented processes
Strong organizational and communication skills
Interest in learning more about risk, fraud, and payment optimization
Comfortable working with data, dashboards, and spreadsheets
Familiarity with payment processor dashboards or dispute management tools is a plus
Comfortable working across multiple platforms and systems in a fast-paced, globally distributed environment
Candidates from a range of backgrounds and experiences are welcomed

Benefits

Comp & perks

May be eligible for the corporate bonus plan
Variety of benefits provided by FastSpring (specific benefits not listed)