Application Administrator

FAT Brands Inc.

. Own, set up, maintain and improve business applications such as FreshService, FreshDesk, Monday.com, Asana, Formstack, Microsoft 365 and Claude .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing business applications and cloud tools, ensuring compliance with company policies and privacy regulations. Proficient in user access management, workflow automation, and effective communication across technical and non-technical teams.

Highest-signal resume keywords

Business Application ManagementHelp Desk Tool AdministrationProject Management Tool AdministrationUser Access ManagementAI Tools Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Application ManagementHelp Desk Tool AdministrationProject Management Tool AdministrationUser Access ManagementGoogle AnalyticsGoogle Tag ManagerWorkflow AutomationApplication Issue ResolutionLicense TrackingPrivacy Regulation Compliance

Soft Skills

Strong Organization SkillsClear CommunicationAdaptability

Tools & Technologies

FreshServiceFreshDeskMonday.comAsanaFormstackMicrosoft 365ClaudeServiceNowZendesk

Certifications & Qualifications

ITIL 4 FoundationCompTIA Security

Industry Keywords

Digital Portfolio ManagementSingle Sign-OnMulti-Brand ExperiencePrivacy ToolsAnalytics Tracking

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Own, set up, maintain and improve business applications such as FreshService, FreshDesk, Monday.com, Asana, Formstack, Microsoft 365 and Claude
Administer and support a digital portfolio containing domain names, websites, social profiles, ad accounts and analytics tracking tools
Manage user access, connect applications to single sign-on and remove access when employees leave
Solve application issues, build simple workflows and automations, and write how-to guides
Ensure company policies, privacy regulations and prudent practices are followed in coordination with the legal team
Identify unmanaged applications, websites, domains and accounts and recover company ownership
Act as the main contact for application vendors, track licenses and help reduce unused-tool costs
Identify overlapping tools and help consolidate teams onto shared platforms
Evaluate existing tools before approving requests for new tools
Partner with Marketing, Operations, Finance, HR, Legal and other teams to improve business tools
Report to the Head of Enterprise Technology & Security

Requirements

What you’ll need

3–5 years managing business software or cloud apps in an IT role
Admin experience with a help desk tool such as FreshService, FreshDesk, ServiceNow or Zendesk
Admin experience with a project management tool such as Monday.com or Asana
Good understanding of user access and single sign-on
Some experience with websites, Google Analytics and Google Tag Manager
Strong organization skills and ability to juggle many tools and requests
Comfort working in a fast-paced, growing company where you set your own priorities and adapt quickly
Clear, friendly communication with people who aren’t technical
A degree in IT or a related field, or equivalent experience
Comfort using AI tools to troubleshoot and resolve issues, with ability to evaluate recommendations prior to implementation
Preferred: Freshworks admin experience
Preferred: Experience with cookie consent or privacy tools
Preferred: Experience at a multi-brand or franchise company
Preferred: Certifications such as ITIL 4 Foundation or CompTIA Security