Billing Coordinator

FCCI Insurance Group

. Provide exceptional customer service for billing inquiries and support billing operations for Property & Casualty insurance policies .

Posted 10/9/2026full-timeSarasota • Florida • United StatesJuniorMid-Level💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing operations and customer service within the Property & Casualty insurance sector, with strong analytical and problem-solving skills to manage complex billing issues and ensure compliance with company standards.

Highest-signal resume keywords

Billing OperationsCustomer ServiceAnalytical SkillsProblem-Solving AbilitiesCollaboration with Underwriting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing ProcessesAccounts ReceivableBasic Accounting PrinciplesPolicy Cancellation ManagementReinstatement ProcessingPayment Arrangement EvaluationDisbursement ProcessingBilling Discrepancy ResolutionAccount Activity ReviewSound Business Decision Making

Soft Skills

Exceptional Communication SkillsRelationship BuildingMulti-Priority ManagementJudgmentCustomer Experience Focus

Tools & Technologies

Billing SystemsInsurance Software

Industry Keywords

Property & Casualty InsuranceAgency-Billed ProcessesDirect-Billed ProcessesCompliance StandardsCustomer Support

About the role

Key responsibilities & impact

Provide exceptional customer service for billing inquiries and support billing operations for Property & Casualty insurance policies
Ensure accurate and timely billing and maintain compliance with company standards
Serve as a front-line liaison for internal and external customers
Handle billing inquiries and process transactions
Support Policyholder & Agency Billing, Premium Audit, Claims, Underwriting, and other business functions
Review billing activity, process disbursements, allocate payments, suspend cancellations when appropriate, and resolve billing discrepancies
Evaluate policy cancellations and reinstatements, including non-pay reinstatements
Collaborate with Underwriting and other business partners on payment arrangements, reinstatement approvals, cancellation exceptions, and account-specific concerns
Research and resolve account issues
Communicate billing requirements and payment options
Exercise sound judgment and contribute to positive customer experiences and company objectives

Requirements

What you’ll need

Associate’s degree preferred; relevant experience and desire to learn also accepted
Minimum of two years experience in billing, accounts receivable, or a related role in the insurance industry, preferably in P&C insurance
Familiarity with agency-billed and direct-billed processes is highly preferred
Exceptional customer service skills and communication skills
Strong analytical, investigative and problem-solving abilities
Ability to manage multiple priorities and deadlines in a fast-paced environment
Solid understanding of basic accounting principles
Strong computer and system navigation skills
Ability to review account activity, interpret billing guidelines, and make sound business decisions
Ability to handle complex billing, policy, cancellation, and reinstatement issues
Demonstrated ability to build effective relationships and provide support across departments, contributing to organizational efficiency and positive business outcomes
Strong collaboration skills with the ability to work effectively with Underwriting and other business partners to resolve customer and account concerns
Pre-employment drug screen required for all positions

Benefits

Comp & perks

Flexible Work Environment
Paid Family Leave
Competitive PTO & Holidays
Recognition & Bonus Programs
Medical, Vision, Dental & Life Insurance
Employee Referral Bonus
Paid Volunteer Time
401(k) Match & Profit-Sharing