FCCI Insurance Group

Systems Engineer

• Provide technical customer service support to FCCI’s underwriting user community
• Troubleshoot common and complex system problems to promptly resolve quoting and policy issuance system Decisions issues
• Support Duck Creek systems for Specialty/E&S lines of business
• Provide system training resources to ensure underwriting technology is fully and efficiently utilized
• Serve as a subject matter expert and partner with key stakeholders
• Participate in development and prioritization of new functionality
• Test system fixes and enhancements to improve user experience and efficiency

Underwriting Systems Analyst – E&S

• Provide technical customer service support to FCCI’s Underwriting user community.
• Troubleshoot common and complex system problems to promptly resolve quoting and policy issuance system Decisions issues.
• Support Duck Creek for Specialty/E&S lines of business.
• Provide system training resources to ensure underwriting technology is fully and efficiently utilized.
• Serve as a subject matter expert for underwriting systems.
• Partner with key stakeholders in developing and prioritizing new functionality.
• Test system fixes and enhancements to improve user experience and efficiency.
• Support FCCI’s underwriting systems, workflows, and Policy Decisions processes.

Customer Support

• Provide administrative support for the underwriting process
• Process new business applications
• Order and analyze motor vehicle reports
• Provide clerical support for new business issuance, renewal and endorsement processes
• Perform heavy volumes of data entry
• Work in a hybrid schedule with 3 days per week in the Sarasota corporate office and 2 days per week from home

Operations Support Representative

• Provide administrative support by processing new business applications
• Order and analyze motor vehicle reports
• Provide additional clerical support in new business issuance, renewal and endorsement processes
• Perform heavy volumes of data entry to support the underwriting process
• Support underwriting operations in an entry-level role