Underwriting Systems Analyst – E&S

FCCI Insurance Group

. Provide technical customer service support to FCCI’s underwriting user community .

Posted 9/22/2026full-timeUnited StatesJuniorMid-Level💰 $56,746 - $87,390 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical customer service support for underwriting systems, with a strong focus on troubleshooting, user training, and enhancing system functionality. Possesses solid knowledge of insurance underwriting procedures and the ability to translate user needs into actionable business requirements.

Highest-signal resume keywords

Technical Customer Service SupportUnderwriting Systems KnowledgePolicy Decisions ExpertiseProblem Analysis and ResolutionCommunication and Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Underwriting SystemsPolicy IssuanceQuoting SystemsProject Delivery ProcessesBusiness Requirements TranslationIT Concepts and MethodologiesWorkflow ManagementSystem TroubleshootingUser Training DevelopmentSystem Testing

Soft Skills

Customer ServiceCommunicationInterpersonal SkillsOrganizational SkillsDecision-Making

Tools & Technologies

Duck Creek SystemsFCCI Underwriting Systems

Industry Keywords

P&C IndustryE&S IndustryInsurance Underwriting ProceduresRegulationsUser Community Needs

About the role

Key responsibilities & impact

Provide technical customer service support to FCCI’s underwriting user community
Troubleshoot common and complex system problems to promptly resolve quoting and policy issuance system Decisions issues
Support Duck Creek systems for Specialty/E&S lines of business
Provide system training resources to ensure underwriting technology is fully and efficiently utilized
Serve as a subject matter expert and partner with key stakeholders
Participate in development and prioritization of new functionality
Test system fixes and enhancements to improve user experience and efficiency

Requirements

What you’ll need

Bachelor’s Degree; relevant equivalent technology/systems/QA experience may be substituted
Minimum two years relevant experience in P&C and/or E&S industry, including strong underwriting systems & workflow
Solid systems knowledge of FCCI underwriting systems and workflow, including Policy Decisions
Solid working knowledge of insurance underwriting procedures, rules, systems, and regulations
Solid knowledge of basic IT concepts, strategies, and methodologies
Solid understanding of project delivery and acceptance processes within a fast-paced business environment
Ability to translate user community needs into written business requirements
Excellent customer service, communication, interpersonal, and organizational skills
Ability to analyze, define, and solve problems, using good judgment and decision-making

Benefits

Comp & perks

Flexible Work Environment
Paid Family Leave
Competitive PTO & Holidays
Recognition & Bonus Programs
Medical, Vision, Dental & Life Insurance
Employee Referral Bonus
Paid Volunteer Time
401(k) Match & Profit-Sharing