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About the role
Key responsibilities & impact- Support continuous improvement of operational processes and the development and delivery of presentations, training materials and documents
- Coordinate the activities and onboarding of Capacity Development administrative assistants
- Lead weekly and ad hoc meetings, provide guidance, coordinate workloads and maintain task tracking tools
- Lead the GMF Webinar Series, including meeting coordination, tracking tools, onboarding, webinar production support and continuous improvement
- Collect, analyze and report on internal information and operational data
- Develop and maintain dashboards, reports and analytical tools for operations and performance monitoring
- Provide administrative support for contracts, procurement, invoices, expense claims, travel requests, translations and document production
- Coordinate logistics for meetings, events, volunteers, venues and accommodations
- Manage shared Capacity Development inboxes and respond to internal and external inquiries
- Participate in cross-team or cross-departmental efforts as needed
- Conduct work aligned with FCM’s core competencies and business values
Requirements
What you’ll need- University degree in administration, project management, information management or a related discipline, or equivalent combination of education, training and experience
- Minimum of 3-years of experience providing administrative support in a fast-paced work environment
- Knowledge of business support processes, tools and administrative management practices and procedures
- Very strong organizational and interpersonal skills
- Demonstrated ability to handle multiple tasks and priorities in a fast-paced environment with tight deadlines
- Strong attention to detail and accuracy
- Ability to communicate in written and verbal format in both official languages (English and French) is considered a strong asset
- Excellent verbal and written communication skills, including experience in delivering group presentations and facilitating discussions (online and in person)
- Excellent customer service skills and attention to detail
- Strong research, analytical and project coordination skills
- Strong priority management and organization skills
- Strong sense of initiative with the ability to work independently and as part of team
- Advanced proficiency with Microsoft Teams, Word, Excel and PowerPoint
- Ability to quickly learn and apply new technologies
- Experience using Power BI or other data visualization tools to develop reports and dashboards is considered an asset
- Ability to think creatively, analyze, innovate and solve problems
- Capacity to work in a changing environment and willingness to take on new or evolving responsibilities
- Required to live within 80kms of downtown Ottawa, unless otherwise specified
- Must be authorized to work in Canada
Benefits
Comp & perks- Flexible work arrangements that support productivity and collaboration
- Summer schedule (July 1 to Labour Day): 7-hour workdays
- Fridays off, aligned with team and operational needs
- Ongoing commitment to employee development
- Comprehensive range of employee benefits and services designed to support employee wellbeing and development
- Occasional travel opportunities across Canada
- Modern office space in Ottawa’s ByWard Market and downtown core