Manager, Programs Outreach – Adaptation

FCM

. Provide leadership and coaching to the Outreach team .

Posted 10/30/2026contractOttawa • CanadaMid-LevelSenior💰 CA$101,459 - CA$113,883 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing outreach strategies while leading and mentoring a collaborative team in the environmental sector. Proficient in client engagement, partnership building, and maintaining knowledge of sustainability best practices.

Highest-signal resume keywords

Outreach Strategy DevelopmentClient EngagementTeam LeadershipBilingual CommunicationMunicipal Government Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Environmental Sciences DegreeBusiness Administration DegreePlanning DegreeCRM ManagementSustainability Best Practices

Soft Skills

Interpersonal SkillsNegotiation SkillsConflict Resolution SkillsClient Service OrientationCoaching Skills

Industry Keywords

Community EngagementOutreach ProcessesPartner NetworksMunicipal SectorFunding Criteria

About the role

Key responsibilities & impact

Provide leadership and coaching to the Outreach team
Develop and implement outreach strategies supporting the Local Leadership for Climate Adaptation initiative
Assess client needs and communicate application requirements, funding offers, and knowledge resources
Assign resources, set objectives, establish performance standards, and empower team members
Review and update standard operating procedures for senior management approval
Develop and maintain partner networks with municipal officials, administrations, private-sector organizations, professional associations, and NGOs
Analyze event opportunities across Canada and recommend high-impact opportunities
Lead continuous improvement of outreach processes, systems, standard operating procedures, and internal tools
Manage the prospect pipeline in the CRM system
Collaborate with CFS managers to ensure a consistent, high-quality client experience
Participate in client surveys and funding criteria reviews
Maintain knowledge of sustainability best practices in the municipal sector
Contribute to annual business and strategic plans
Represent FCM professionally with high-profile stakeholders and support sustainable technology adoption

Requirements

What you’ll need

University degree in Environmental Sciences or Studies, Business Administration, Planning or a related discipline
Minimum of 3-5 years of progressive professional experience with direct client communications or community engagement in environmental issues, including at least 2 years in a staff management role
Ability to lead, mentor and coach a highly collaborative, dynamic team in an outcomes-focused, client service environment
Excellent client service orientation, strong interpersonal, negotiation, and conflict resolution skills
Strong verbal and written communication
Experience developing and implementing outreach strategies and processes
Experience building networks and partnerships
Strong political acumen and experience working with Municipal governments would be considered an asset
Ability to work in both official languages (English and French) is required
Required to live within 80kms of downtown Ottawa, unless otherwise specified
Authorized to work in Canada

Benefits

Comp & perks

Flexible work arrangements that support productivity and collaboration
Summer schedule (July 1 to Labour Day): 7-hour workdays
Fridays off, aligned with team and operational needs
Ongoing commitment to employee development
Comprehensive range of employee benefits and services designed to support employee wellbeing and development
Occasional travel opportunities across Canada
Modern office space in Ottawa’s ByWard Market and downtown core
Accommodations available on request for candidates taking part in all aspects of the recruitment and selection process