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F

Senior Manager, Client and Funding Services – Net Zero Acceleration

FCM

. Provide functional and strategic leadership, planning and management for assigned direct funding offers of the Green Municipal Fund .

Posted 10/5/2026contractOttawa • CanadaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing funding programs and project management, with a focus on strategic development, compliance, and client service. Proficient in negotiating complex agreements and applying Lean or Six Sigma principles to enhance service delivery and operational efficiency.

Highest-signal resume keywords
Funding Program ManagementProject ManagementContract NegotiationLean Six Sigma PrinciplesPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project FundingFinancial AnalysisLegal Aspects of ContractsSustainable DevelopmentPerformance Metrics MonitoringStrategic PlanningClient Feedback AnalysisEmerging Environmental SolutionsCompliance RequirementsObjective Setting
Soft Skills
LeadershipCoachingNegotiationConflict ResolutionCommunication
Industry Keywords
Municipal SustainabilityPublic PolicyEquity and InclusionClient Service OrientationEnvironmental Sciences

About the role

Key responsibilities & impact
  • Provide functional and strategic leadership, planning and management for assigned direct funding offers of the Green Municipal Fund
  • Ensure strategic development, systems oversight, organizational communications, due diligence, process controls and alignment with corporate priorities
  • Lead the unit’s work to align funding products and processes with client needs
  • Lead internal and external brokering of agreements and support transformative municipal sustainability opportunities
  • Lead funding and outreach staff, including goal-setting, direct management, recruitment, employee development, coaching, performance improvement planning, terminations and evaluations
  • Develop and manage innovative funding programs that meet GMF funding-agreement compliance requirements and business objectives
  • Oversee strategy and annual plan development with Program Directors
  • Monitor funding approval targets, withdrawal rates, disbursement metrics and other key metrics
  • Facilitate key business and legal decisions involving agreement templates and negotiations
  • Oversee quarterly and annual reporting for funding initiatives
  • Monitor funding performance and ensure annual and long-term targets are met
  • Establish objectives aligned with GMF Objectives and Key Results and foster a performance culture
  • Identify bottlenecks and redundant client-service steps and propose Lean-aligned improvements
  • Participate in after-action reviews and process huddles
  • Oversee funding delivery and communications to underserved communities consistent with Reconciliation, anti-racism, equity and inclusion principles
  • Coordinate outreach events with CFS, Programs, and Marketing and Communications
  • Monitor pipeline subscriptions, regional balances and outreach-resource deployment
  • Capture and report client feedback, identify trends and patterns, and drive continuous improvement

Requirements

What you’ll need
  • University degree in Business Administration, Finance, Engineering or Environmental Sciences, or related field
  • Minimum of 10 years of progressive experience in funding programs or project management
  • Minimum of 4 years of experience leading professional teams of staff
  • Demonstrated knowledge and experience in project funding
  • Strong knowledge and experience in the financial and legal aspects of contract negotiation
  • Experience applying Lean or Six Sigma principles to streamline service delivery, reduce waste, and improve client experience
  • Strong people leadership skills, including influencing, coaching, challenging, motivating, delegation, monitoring and follow-up
  • Proven track record of negotiating complex deals
  • Good understanding of emerging environmental solutions relevant to the municipal sector
  • Strong knowledge of public policy, priorities, trends and delivery mechanisms related to sustainable development and the environment, with emphasis at the municipal level
  • Strong client service orientation
  • Exceptional leadership and initiating skills
  • Exceptional strategic/conceptual skills
  • Excellent interpersonal skills, including negotiation, conflict resolution and influencing
  • Excellent judgment and decision-making skills
  • Excellent verbal and written communication skills, including group presentations
  • Ability to work in both official languages (English and French) is an asset
  • Must live within 80kms of downtown Ottawa
  • Must be authorized to work in Canada

Benefits

Comp & perks
  • Flexible work arrangements that support productivity and collaboration
  • Summer schedule (July 1 to Labour Day): 7-hour workdays
  • Fridays off, aligned with team and operational needs
  • Ongoing commitment to employee development
  • Comprehensive range of employee benefits and services designed to support employee wellbeing and development
  • Opportunities to travel across Canada to engage with supported communities
  • Modern office space in Ottawa’s ByWard Market and downtown core