Customer Experience – Community Relations

Featherless AI

. Own live chat on the website, including first response, diagnosis, and resolution .

Posted 9/17/2026full-timeRemote • AustraliaJunior💰 A$85,000 - A$103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates technical fluency with AI and experience in community management, providing effective support through live chat and Discord. Capable of creating documentation and managing user insights to drive growth opportunities.

Highest-signal resume keywords

Technical Support ExperienceCommunity ManagementAI Tools ProficiencyExcellent Written EnglishExperience with Discord

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAI FluencyOpen Models ManagementAPI DebuggingDocumentation WritingQuantization UnderstandingCanned Replies CreationHelp-Centre Content DevelopmentUser Request TrackingChurn Signal Analysis

Soft Skills

Independent WorkCommunication Skills

Tools & Technologies

DiscordLlamaQwenMistralDeepSeekSDXLGPU ManagementAI-Assisted Drafts

Industry Keywords

Community ManagementDeveloper RelationsRoleplay CommunitiesCreative-AI CommunitiesTechnical Fluency

About the role

Key responsibilities & impact

Own live chat on the website, including first response, diagnosis, and resolution
Manage the Discord community, answer questions publicly, welcome new arrivals, and keep threads active
Post model additions, changes, and incident updates
Manage the support inbox by email
Own issues through closure, including issues waiting on engineering
Escalate platform and inference bugs to engineering and close the loop with users
Track user requests, pain points, and churn signals
Report customer insights weekly to Growth and Product in a prioritizable format
Identify accounts and conversations with growth opportunities and hand them to BDRs with context
Create canned replies, help-centre articles, and AI-assisted drafts to make support more efficient

Requirements

What you’ll need

1–3 years in technical support, community management, or developer relations
Adjacent and self-taught paths count fully
Genuine technical fluency with AI
Experience running open models locally, on a GPU, or through an API
Familiarity with Llama, Qwen, Mistral, DeepSeek, or SDXL
Understanding of quantization and why it matters
Ability to support both developers debugging API requests and creators working with sampler settings and model personality
Excellent written English
Ability to work independently across timezones
Experience using AI tools to handle support volume without sacrificing quality
Second language is a bonus
Experience in Discord-native or creator communities is a bonus
Experience in roleplay, character-AI, or creative-AI communities is a bonus
Public record of helping people through forums, GitHub issues, Discord, or Stack Overflow is a bonus
Experience writing documentation or help-centre content is a bonus

Benefits

Comp & perks

Work remotely
Direct line to Growth, Platform and Infra
Opportunity to work at the centre of a fast-growing open AI ecosystem
Small, high-performing team environment