Featherless AI

Customer Support

• Own live chat on the website, including first response, diagnosis, and resolution
• Manage the Discord community, answer questions publicly, welcome new arrivals, and keep threads active
• Post model additions, changes, and incident updates
• Manage the support inbox by email
• Own issues through closure, including issues waiting on engineering
• Escalate platform and inference bugs to engineering and close the loop with users
• Track user requests, pain points, and churn signals
• Report customer insights weekly to Growth and Product in a prioritizable format
• Identify accounts and conversations with growth opportunities and hand them to BDRs with context
• Create canned replies, help-centre articles, and AI-assisted drafts to make support more efficient

Customer Experience – Community Relations

Sales Engineer

• Partner with the founding Account Executive as the named technical owner on North American opportunities
• Run technical discovery covering models, workloads, latency, throughput, spend, and constraints
• Design and drive proofs of concept and benchmarks against incumbent solutions
• Build the demo environment and reusable technical collateral
• Own technical objection handling for performance, reliability, cost, security, and data handling
• Provide technical input to product and engineering
• Lead architecture reviews, live demos, and working-code sessions
• Build migration paths from closed-model APIs to open weights
• Run benchmarks and produce throughput, latency, and cost-per-token analyses
• Scope and execute POCs with defined technical success criteria
• Write technical sections of proposals, RFP responses, and security questionnaires
• Support onboarding and initial production workloads, then hand off for expansion
• Feed structured field input to product and engineering
• Build demo apps, notebooks, reference architectures, integration guides, and internal enablement
• Represent Featherless at conferences, meetups, and developer events
• Maintain POC and technical-stage details in HubSpot

Customer Experience – Community Relations

Founding Sales Engineer