SMB/Mid-Market Account Manager

Feathery

. Own and grow a book of SMB and mid-market client accounts as the primary relationship manager .

Posted 11/9/2026full-timeToronto • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within a B2B SaaS environment, focusing on client retention, upselling, and onboarding processes. Proven ability to communicate effectively and build trust with clients while managing a diverse portfolio of accounts.

Highest-signal resume keywords

Account ManagementClient OnboardingRenewal StrategyProduct DemonstrationsCRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessSales Cycle ManagementRenewal ForecastingUpsellingContract NegotiationData PlatformsWorkflow AutomationSaaS OnboardingRetention Strategies

Soft Skills

Clear CommunicationOrganizational SkillsRelationship BuildingFollow-ThroughTrust Building

Tools & Technologies

HubSpotCRM SoftwareData PlatformsWorkflow Automation Tools

Industry Keywords

B2B SaaSSMB AccountsMid-Market AccountsHigh-Growth StartupClient Feedback

About the role

Key responsibilities & impact

Own and grow a book of SMB and mid-market client accounts as the primary relationship manager
Drive renewals and reduce churn by monitoring client goals, product usage, and satisfaction
Lead pricing, renewal, and contract conversations, partnering with leadership on approvals
Monitor account health and usage to identify risks and expansion opportunities
Grow the book of business by 10–15% in additional annual revenue through upsells, volume upgrades, new use cases, and add-on products
Handle inbound demo and meeting requests from SMB and mid-market prospects
Run discovery calls and product demos, and close new SMB and mid-market business
Onboard new SMB and mid-market clients onto the platform
Coordinate with Solutions Engineering, Support, and Product to resolve client needs
Bring client feedback to the Product team to help shape the roadmap
Maintain account activity, pipeline, and renewal forecasts in the CRM
Help build playbooks and processes for a scalable account management function

Requirements

What you’ll need

2+ years of experience in account management, customer success, or sales at a B2B SaaS company
Demonstrated track record of owning renewals and achieving retention and expansion targets
Comfortable leading pricing, renewal, and contract conversations with clients
Experience running product demos and moving prospects through a sales cycle
Strong organizational skills and follow-through across a large portfolio of accounts
Clear, confident communicator who builds trust quickly with clients
Experience managing enterprise accounts alongside a high volume of SMB and mid-market clients
Experience onboarding clients onto a SaaS platform
Familiarity with workflow automation, form-building, or data platforms
Experience with HubSpot or a similar CRM
Experience working at a high-growth startup

Benefits

Comp & perks

Competitive compensation and equity
Health, dental, and vision coverage
Unlimited PTO
Downtown Toronto office location
Office snacks and monthly catered lunch
A supportive, low-ego team that values ownership and growth
Company offsite to connect and recharge