Feathr

Customer Success Manager

• Lead Feathr’s Customer Success teams against revenue goals
• Establish strategic success plans for customer relationship management
• Use product usage and engagement data to identify adoption risks and expansion opportunities
• Coach managers and CSMs through account health and pipeline reviews, 1:1s, and performance reviews
• Serve as an escalation point and join key customer calls
• Report on retention, renewals, and progress toward key targets
• Hire for the team and build onboarding and training programs
• Collaborate with Sales, Support, Onboarding, Product, and Marketing to improve the customer journey and share customer feedback
• Own Customer Success strategy and execution focused on GRR, NRR, lifecycle success planning, and product/service value outcomes
• Report to Feathr’s Vice President of Customer Success

Director of Customer Success