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Federal City Recovery Services - DC

Customer Service Representative

Federal City Recovery Services - DC

. Take inbound and outbound calls in a fast-paced call center from members of clients’ gyms .

Posted 9/18/2026full-timeRemote • Utah • United StatesMid-LevelSenior💰 $12 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a call center environment, effectively managing inbound and outbound calls while maintaining accurate documentation and communication. Proficient in handling membership inquiries and updates with a positive attitude and teamwork approach.

Highest-signal resume keywords
Call Center Customer Service ExperienceExcellent Communication SkillsBasic Computer SkillsDocumenting Customer InteractionsTeam Player

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Interaction DocumentationMembership ManagementBilling UpdatesTyping Skills
Soft Skills
Positive AttitudeWillingness to Learn and Grow
Tools & Technologies
In-House Software
Industry Keywords
Call CenterCustomer ServiceGym Memberships

About the role

Key responsibilities & impact
  • Take inbound and outbound calls in a fast-paced call center from members of clients’ gyms
  • Respond to customer questions accurately and in a timely manner following established policies
  • Explain options regarding upgrading, downgrading, or canceling memberships
  • Update billing and personal information per customer request
  • Document customer interactions with in-house software

Requirements

What you’ll need
  • Must commit to set schedule with minimum of 20 hours per week (Monday through Friday)
  • Positive attitude and excellent communication skills
  • Team player with willingness to learn and grow
  • Basic computer and typing skills
  • 1+ year experience in call center customer service environment (preferred)
  • Willing to work 10:30 am - 7pm Mountain time
  • Start date of 10/12/2026

Benefits

Comp & perks
  • Bonuses
  • Health insurance (including medical, dental, life, and vision)
  • 401(k) with company match
  • Paid holidays
  • Paid vacation
  • Free VASA Fitness gym membership
  • Work-from-home opportunities