Federal City Recovery Services - DC

Infrastructure Engineer

• Architect and build secure, scalable AWS cloud landing zones
• Lead workload migration strategy design and execution
• Configure and maintain hybrid infrastructure for high availability, security, and performance
• Migrate Hyper-V virtual machines to AWS EC2 or container services
• Evaluate migration of legacy workflows to AWS cloud-first technologies
• Establish Infrastructure as Code deployment standards
• Design and enforce cardholder data environment segmentation across hybrid zones
• Implement encryption for data at rest and in transit across AWS and on-premises environments
• Align AWS IAM and Windows Active Directory policies with PCI access control requirements
• Maintain continuous logging, monitoring, and audit trails for compliance validation
• Partner with the On-Prem Engineer on system maintenance and local migrations
• Design secure, low-latency network tunnels between local sites and AWS
• Co-develop business continuity plans using Veeam and cloud-native backups
• Monitor and tune hybrid environments for uptime and performance
• Optimize cloud spending and resource sizing during migration
• Assist with decommissioning local hardware as workloads shift

Infrastructure Engineer – Cloud Migration Lead

Customer Support

• Take inbound and outbound calls in a fast-paced call center from members of clients’ gyms
• Respond to customer questions accurately and in a timely manner following established policies
• Explain options regarding upgrading, downgrading, or canceling memberships
• Update billing and personal information per customer request
• Document customer interactions with in-house software

Infrastructure Engineer – Cloud Migration Lead

Customer Service Representative