Customer Support Specialist I/II

Federal Reserve Board

. Install, maintain, monitor, and troubleshoot systems and applications .

Posted 10/22/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in systems administration and network infrastructure, with the ability to troubleshoot technical issues and manage customer onboarding projects effectively. Proficient in creating and maintaining technical documentation and providing after-hours support for urgent issues.

Highest-signal resume keywords

Systems AdministrationNetwork InfrastructureTechnical SupportProject ManagementTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingConnectivity Issue ResolutionTechnical Project ManagementNetwork TestingTest Lab Maintenance

Soft Skills

Customer ServiceCommunicationCoordinationFlexibilityProblem-Solving

Certifications & Qualifications

Associate's Degree in Information Technology

Industry Keywords

Technical LiaisonOnboarding ProjectsRegression TestingProcess ImprovementBackground Check

About the role

Key responsibilities & impact

Install, maintain, monitor, and troubleshoot systems and applications
Provide advanced second- and third-level technical support for complex customer issues
Coordinate customer onboarding projects
Facilitate network testing
Serve as technical liaison between customers, vendors, and internal teams
Manage technical projects from start to finish
Research and resolve connectivity issues and change requests
Escalate advanced problems according to established standards
Maintain test lab environments for regression testing, problem recreation, and network validation
Create and maintain technical documentation, procedures, and guidelines
Identify opportunities to improve processes and infrastructure
Provide after-hours support for urgent issues

Requirements

What you’ll need

Typically requires 0-3 years of relevant experience
Associate’s degree in information technology or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience
Novice to intermediate understanding of subject
High school diploma or GED for Support Specialist I and II; further education preferred
Support Specialist I: less than one year; one year in customer service or other related business experience preferred
Support Specialist II: less than two years; one year in customer service or other related business experience preferred
Knowledge of systems administration, network infrastructure, and production and test environments
Ability to diagnose and resolve technical issues, escalate appropriately, and troubleshoot connectivity and system-level problems
Ability to lead customer projects, coordinate across multiple stakeholders, and manage timelines
Skilled in serving as a technical liaison between customers, vendors, and internal teams
Ability to create and maintain technical documentation, processes, procedures, and accurate customer databases
Flexibility to provide on-call support and handle urgent issues outside business hours
Must be currently authorized to work in the United States without visa sponsorship now or in the future
Subject to fingerprinting, criminal background check, education and employment verification, and potential additional screening requirements

Benefits

Comp & perks

Comprehensive healthcare options (Medical, Dental, and Vision)
401K match
Fully funded pension plan
Paid vacation and holidays
Flexible work environment
Generously subsidized public transportation
Education Assistance Program
Professional development programs, training and conferences