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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customs clearance processes and regulatory compliance while providing exceptional customer service. Proficient in data entry and analysis, ensuring accuracy and attention to detail in a fast-paced office environment.
Highest-signal resume keywords
Customs Clearance KnowledgeRegulatory ComplianceData Entry SkillsCustomer Service OrientationAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustoms Data PreparationRegulatory Standards ComplianceNumerical Decision-MakingPackage Tracking Management
Soft Skills
Excellent CommunicationAttention to DetailCustomer-FocusedProblem-Solving SkillsTime Management
Tools & Technologies
Microsoft OfficePC Skills
Industry Keywords
Shipment Customs ClearanceAdministrative ExperienceOffice EnvironmentPricing ConfirmationCharge Allocation
About the role
Key responsibilities & impact- Update package tracking files with relevant information
- Contact customers and government agencies to collect and provide information related to shipment customs clearance
- Confirm pricing and allocate charges and refunds
- Enter shipment information into systems
- Prepare and validate customs data and paperwork to ensure compliance with regulatory and internal standards
- Help resolve clearance-related questions and issues
- Work with other FedEx teams to deliver outstanding customer experiences
Requirements
What you’ll need- Administrative experience in a busy office environment
- Experience or working knowledge of key clearance-related principles, processes and regulatory requirements
- Customer-focused
- Excellent communication skills
- Attention to detail and the ability to make sound numerical decisions within tight time deadlines
- Good analytical and problem-solving skills
- Good Microsoft Office and PC skills
Benefits
Comp & perks- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- Equal opportunity employer committed to a diverse and inclusive workforce with growth opportunities for all
