Retail Service Agent

FedEx

. Advise and offer products and services to customers to achieve sales objectives and develop frequent customers and credit .

Posted 9/29/2026full-timeHuixquilucan • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on sales, ensuring an excellent customer experience while managing cash and operational processes. Proficient in administrative tasks and capable of coordinating front-line operations effectively.

Highest-signal resume keywords

Customer Service ExperienceSales SkillsCash Management KnowledgeProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSalesCash ManagementData EntryPackage HandlingAdministrative TasksOffice SkillsTechnology ProficiencyCompliance KnowledgeOperational Coordination

Soft Skills

Interpersonal SkillsPlanning and OrganizingCommunication SkillsProblem-SolvingAttention to Detail

Tools & Technologies

ScannersPrintersIntranet

Certifications & Qualifications

High School Degree/Equivalent

Industry Keywords

FedEx SCS WarehouseCustomer ExperienceOperational ProcessesHazardous-Material RequirementsCustoms Documentation Compliance

About the role

Key responsibilities & impact

Advise and offer products and services to customers to achieve sales objectives and develop frequent customers and credit
Perform over-the-counter customer service, administrative, and clerical duties involving direct and indirect customer interface
Trace packages, answer questions about FedEx products and services, and provide over-the-counter and telephone service
Check packages for labeling, legality of contents, weight and size, wrapping, insurance values, hazardous-material requirements, and customs documentation compliance
Support branch budgets, income and expenses, profitability, and resource optimization
Open and close the branch, keep the work area clean, check furniture and supplies, and respect customer-service times
Identify new customers and business opportunities, recommend suitable services, open new accounts, obtain additional shipments, and submit sales leads
Develop and provide solutions to customer problems to ensure an excellent customer experience
Follow commercial and administrative processes and communicate with involved departments
Safeguard company values and prevent deviations, shortages, and mishandling in the WSC
Request supplies needed for daily shipment documentation and packaging
Complete administrative tasks and coordinate front-line operations, potentially including data entry, ramp, sort, trace, dispatch, and local customer-service activities

Requirements

What you’ll need

High School degree/Equivalent
Proficiency in English
Two (2) years experience in customer service focused on sales
Knowledge in the management of cash and other values
Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers
Ability to lift 75 lbs/34 kg and maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment
Accuracy and attention to detail
Planning and organizing skills
Interpersonal skills
Problem-solving skills
Ability to determine and coordinate sequences of tasks for self and others
Good interpretation skills, with experience translating customer-specific instructions into actual requirements
Good skills using technology such as scanners, printers, and intranet, with ability to perform basic maintenance tasks
Good general office skills, including typing, filing, and computer literacy
Good communication and human relations skills
Clear and articulate speaking voice
Clean-cut and neat appearance