Special Services Supervisor

FedEx

. Supervise and coordinate a team of employees and contractors operating on an expanded schedule from 7am to 10pm .

Posted 10/14/2026full-timePorto • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills in a busy freight processing environment, ensuring operational compliance and achieving service-level targets while maintaining a focus on customer satisfaction.

Highest-signal resume keywords

Team ManagementTime ManagementAnalytical SkillsProblem-Solving SkillsCustomer Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsCommunication SkillsTeam-Working Skills

Industry Keywords

Freight ProcessingService-Level TargetsOperational ComplianceTime-Critical ServicesStakeholder Interaction

About the role

Key responsibilities & impact

Supervise and coordinate a team of employees and contractors operating on an expanded schedule from 7am to 10pm
Address escalated or complex issues within the time-critical special services department
Interact with internal and external stakeholders to ensure bookings, quotes, and timely deliveries
Motivate team members and ensure they are treated fairly and consistently
Plan and take action to achieve service-level targets
Educate the team on business goals and service objectives
Ensure the team follows safe, secure, and operationally compliant working practices

Requirements

What you’ll need

Experience in managing a shift and team in a busy freight processing environment is desirable
Strong time management capacity to manage own and teams time effectively with attention to detail
Strong analytical skills
Strong interpersonal skills
Strong problem-solving skills
Strong customer focus
Good communication skills
Good team-working skills
Ability to work in an expanded schedule environment from 7am to 10pm
Ability to ensure safe, secure, and operationally compliant working practices

Benefits

Comp & perks

Attractive compensation package
Training to get you started and on-the-job learning opportunities
Extensive learning resources to further develop your skills and knowledge
Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reduced-rate shipping
Great career opportunities
Growth opportunities
Development investment and career path support