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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating large-scale travel arrangements and managing tour operations, with a strong focus on leadership, training, and logistical support. Proficient in navigating visa requirements and facilitating public relations events while maintaining effective communication across various organizational levels.
Highest-signal resume keywords
Tour Operations CoordinationLeadership and TrainingTravel Arrangement FacilitationPublic Relations Event ManagementVisa and Workers Compensation Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tour CoordinationTravel LogisticsVisa Requirements FamiliarityMicrosoft WordMicrosoft ExcelMicrosoft OutlookReport WritingEvent CoordinationProblem SolvingOrganizational Skills
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational Skills
Certifications & Qualifications
Valid Driver’s LicenseValid Passport
Industry Keywords
Live Touring ShowDomestic TravelInternational TravelPublic RelationsWorkers CompensationFMLAUS Law Compliance
About the role
Key responsibilities & impact- Provide support and assistance to the Tour Operations group.
- Provide leadership, guidance, and support to Tour Coordinators, Tour Office Coordinators, and Athletic Trainers.
- Hire, onboard, and train new Tour Coordinators and Athletic Trainers.
- Coordinate Athletic Trainer training with the Head Athletic Trainer and provide continued support.
- Assist with onboarding and support of Tour Office Coordinators.
- Provide leadership, guidance, and administrative oversight of Tour Coordinators and Athletic Trainers with Tour Managers.
- Create and maintain training documents and operating policies.
- Conduct scheduled meetings with Tour Coordinator and Athletic Trainer teams.
- Liaise between Corporate Office departments and Tour Coordinators on immigration, transportation, hotel accommodations, public relations, and human resources.
- Oversee visas for corporate personnel conducting show visits.
- Liaise with Corporate Office personnel and Athletic Trainers regarding workers compensation, injury statistics, and OSHA Logs.
- Support public relations and promotional activities and coordinate advance and large-scale PR events.
- Maintain the Stagehand contract database and issue contracts for international Disney on Ice and Ringling Stagehands.
- Coordinate group hotel logistics and secure hotel contracts for refurbs, training, and rehearsals.
- Provide logistical support for Tour Operations, Show Support, and Unit personnel during rehearsal periods.
- Coordinate housing, contractor/vendor payments and per diem, calendars, schedules, and transportation.
- Coordinate travel arrangements for Creative Team members, coaches/trainers, and independent contractors.
- Review and distribute contracts and expense reimbursements.
- Coordinate opening-night events for new productions.
- Maintain and distribute Tour Operations planning calendars and show staffing updates.
- Perform other job-related duties as assigned.
Requirements
What you’ll need- College degree preferred but not required.
- Previous work experience as an Ice Show Tour Coordinator, an equivalent combination of work experience and education, or experience performing similar duties for a live touring show.
- Previous work experience in the Travel industry or coordinating / facilitating Domestic & Int’l travel arrangements for groups of 100 or more people.
- Must have a valid driver’s license and passport and be willing to travel internationally and domestically as needed.
- Proficient computer skills with Microsoft Word, Excel, and Outlook.
- Ability to apply common sense understanding to carry out written or diagrammed instructions and solve practical problems.
- Ability to write detailed comprehensive reports and correspondence and communicate across organizational levels with strong interpersonal and organizational skills.
- Familiarity with US and international visa requirements, Workers Compensation rules and procedures, FMLA, and basics of US law regarding hiring and termination of employees.
- Experience facilitating/coordinating PR/promotional events, including live and taped radio and television events, print interviews, and live appearances.
- Experience working with and managing large, multinational groups.