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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing personalized patient support through effective communication and problem-solving. Proficient in collaborating with healthcare partners and utilizing digital health tools to enhance patient experiences.
Highest-signal resume keywords
Customer-Facing ExperienceIntercom Helpdesk ProficiencyTelehealth BackgroundEffective CommunicationProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Warm CommunicationSelf-Directed Problem SolverNatural CuriosityInitiative
Tools & Technologies
Intercom Helpdesk
Industry Keywords
Digital HealthPatient SupportHealthcare CollaborationOnboarding ProcessAI Tools
About the role
Key responsibilities & impact- Provide warm, attentive, and personalized support to Felix patients through chat and email
- Collaborate with pharmacy, medical, and logistics partners across the patient healthcare journey
- Guide patients through onboarding and answer questions about pricing, process, and products
- Work alongside AI tools, identify shortcomings in AI-generated responses, and suggest improvements
- Serve as the voice of the patient by capturing learnings and sharing insights across the organization
- Spot patterns, flag gaps, and help improve patient support processes over time
Requirements
What you’ll need- Experience in a customer-facing role (thriving in high volume is a strong plus)
- Experience with Intercom Helpdesk or a related platform
- Telehealth or digital health background is a bonus
- Communicate with precision and warmth; write clearly and break down complex ideas simply
- Self-directed problem solver who makes confident decisions and takes initiative
- Natural curiosity; asks questions, investigates root problems, and understands how things work
- Legally entitled to work in Canada
- Available for one of the specified permanent work schedules: Saturday–Wednesday, 12:00PM–8:00PM ET; Monday–Friday, 6:00AM–2:00PM ET; or any schedule
Benefits
Comp & perks- Full medical, dental and vision benefits
- Maternity/paternity policy
- 3 weeks' vacation
- Competitive compensation
- Stock option grant
- Remote first, work from anywhere in Canada
- Incredible culture powered by a highly collaborative and high-performing team
- Large impact at an early-stage technology company
- Professional development opportunities, working closely with founders and the senior leadership team