Felix

Administration

• Work closely with medical directors and the clinical operations team to manage and strategize for the medical pillar regarding healthcare practitioner functionality
• Own file management by consolidating, updating, and maintaining electronic files and documents, including labs and referrals
• Create and follow a system to track lab requisitions and ensure results and documentation are received in full
• Audit prior-month requisitions and contact labs and patients when ordered test results are missing
• Act as liaison and support between the pharmacy and healthcare practitioner communications
• Schedule, manage, and support healthcare practitioners and patients with audio/video consultations
• Perform duties assigned by the clinical operations manager or medical director
• Work closely with the customer support team
• Maintain clinical documentation and update training materials
• Respond to faxes and voicemails from external stakeholders
• Perform administrative and data entry tasks supporting lab management processes
• Assist healthcare practitioners with document management and basic editing of medical and insurance forms
• Participate in QI/QA initiatives
• Safeguard and protect personal health information as a personal health information delegate

Medical Office Administrator, Late Shift

• Work closely with medical directors and the clinical operations team to manage and strategize for the medical pillar regarding healthcare practitioner functionality
• Own file management by consolidating, updating, and maintaining electronic files and documents, including labs and referrals
• Create and follow a system to track lab requisitions and ensure all results and documentation are received
• Audit prior-month requisitions and contact labs and patients when ordered test results are missing
• Act as liaison between pharmacies and healthcare practitioners
• Schedule, manage, and support healthcare practitioners and patients with audio/video consultations
• Perform duties assigned by the clinical operations manager or medical director
• Work closely with the customer support team
• Maintain clinical documentation and update training materials
• Respond to faxes and voicemails from external stakeholders
• Perform administrative and data entry tasks supporting lab management processes
• Assist healthcare practitioners with document management and basic editing of medical and insurance forms
• Participate in QI/QA initiatives
• Safeguard and protect personal health information as a personal health information delegate

Medical Office Administrator, Late Shift

Medical Office Administrator, Early Shift