Medical Office Administrator, Early Shift

Felix

. Work closely with medical directors and the clinical operations team to manage and strategize for the medical pillar regarding healthcare practitioner functionality .

Posted 10/2/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$50,000 - CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical office administration, including file management, lab requisition tracking, and clinical documentation. Proficient in managing virtual care consultations and safeguarding personal health information.

Highest-signal resume keywords

Medical Office AdministrationExperience With EMRLab Management ProcessesExceptional Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

File ManagementLab Requisition TrackingData EntryDocument ManagementBasic Editing of Medical FormsQuality Improvement InitiativesTechnical AptitudeVirtual Care ExperienceAttention to DetailCustomer Service

Soft Skills

CollaborationIndependenceVerbal CommunicationWritten Communication

Certifications & Qualifications

Medical Office Administration Program

Industry Keywords

Healthcare Practitioner FunctionalityPersonal Health InformationClinical OperationsRemote Working EnvironmentBilingual in French

About the role

Key responsibilities & impact

Work closely with medical directors and the clinical operations team to manage and strategize for the medical pillar regarding healthcare practitioner functionality
Own file management by consolidating, updating, and maintaining electronic files and documents, including labs and referrals
Create and follow a system to track lab requisitions and ensure all results and documentation are received
Audit prior-month requisitions and contact labs and patients when ordered test results are missing
Act as liaison between pharmacies and healthcare practitioners
Schedule, manage, and support healthcare practitioners and patients with audio/video consultations
Perform duties assigned by the clinical operations manager or medical director
Work closely with the customer support team
Maintain clinical documentation and update training materials
Respond to faxes and voicemails from external stakeholders
Perform administrative and data entry tasks supporting lab management processes
Assist healthcare practitioners with document management and basic editing of medical and insurance forms
Participate in QI/QA initiatives
Safeguard and protect personal health information as a personal health information delegate

Requirements

What you’ll need

Must be located in Canada
Must be available to work a set schedule of 7am-3pm EST, 5 days a week including weekends, 40 hours a week
Must be available to work evenings and weekends as needed
Successful completion of a medical office administration program or equivalent education in a related field
Minimum 2+ years of experience working as a medical office professional
Experience working in virtual care is considered an asset
Technical aptitude and the ability to learn software and systems quickly
Experience working with an EMR
Strong organizational skills and meticulous attention to detail
Customer service experience is considered an asset
Exceptional verbal and written communication skills
Ability to work both collaboratively and independently
Fluent in English; bilingual in French is considered an asset
Must have suitable remote-working environment where the safeguarding of personal health information can be facilitated

Benefits

Comp & perks

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks vacation
Stock option grant