Medical Office Administrator, Late Shift

Felix

. Work closely with medical directors and the clinical operations team to manage and strategize for the medical pillar regarding healthcare practitioner functionality .

Posted 10/2/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$50,000 - CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical office administration, including file management, clinical documentation, and communication with healthcare practitioners. Proficient in managing electronic medical records (EMR) and supporting virtual care initiatives while ensuring compliance with personal health information regulations.

Highest-signal resume keywords

Medical Office AdministrationElectronic Medical Records (EMR)Virtual Care ExperienceOrganizational SkillsVerbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

File ManagementClinical DocumentationData EntryLab Management ProcessesDocument ManagementQuality Improvement (QI)Quality Assurance (QA)Basic Editing Of Medical FormsTracking Lab RequisitionsTechnical Aptitude

Soft Skills

Attention To DetailCustomer ServiceCollaborationIndependenceCommunication Skills

Certifications & Qualifications

Medical Office Administration Program

Industry Keywords

Healthcare Practitioner FunctionalityPersonal Health InformationRemote Working EnvironmentStakeholder CommunicationAudio/Video Consultations

About the role

Key responsibilities & impact

Work closely with medical directors and the clinical operations team to manage and strategize for the medical pillar regarding healthcare practitioner functionality
Own file management by consolidating, updating, and maintaining electronic files and documents, including labs and referrals
Create and follow a system to track lab requisitions and ensure results and documentation are received in full
Audit prior-month requisitions and contact labs and patients when ordered test results are missing
Act as liaison and support between the pharmacy and healthcare practitioner communications
Schedule, manage, and support healthcare practitioners and patients with audio/video consultations
Perform duties assigned by the clinical operations manager or medical director
Work closely with the customer support team
Maintain clinical documentation and update training materials
Respond to faxes and voicemails from external stakeholders
Perform administrative and data entry tasks supporting lab management processes
Assist healthcare practitioners with document management and basic editing of medical and insurance forms
Participate in QI/QA initiatives
Safeguard and protect personal health information as a personal health information delegate

Requirements

What you’ll need

Must be located in Canada
Must be available to work a set schedule of 5pm-1am EST (2pm-10pm PST), 5 days a week including weekends, 40 hours a week
Must be available to work evenings and weekends as needed
Successful completion of a medical office administration program or equivalent education in a related field
Minimum 2+ years of experience working as a medical office professional
Experience working in virtual care is considered an asset
Technical aptitude and the ability to learn software and systems quickly
Experience working with an EMR
Strong organizational skills and meticulous attention to detail
Customer service experience is considered an asset
Exceptional verbal and written communication skills
Ability to work both collaboratively and independently as we are a virtual-first company
Fluent in English; bilingual in French is considered an asset
Must have suitable remote-working environment where the safeguarding of personal health information can be facilitated
Must be legally entitled to work in Canada

Benefits

Comp & perks

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks vacation
Stock option grant