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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in optimizing fraud operational processes through data-driven decision-making and effective cross-functional collaboration. Proficient in documenting workflows, implementing automation, and enhancing user recovery journeys in fast-paced fintech environments.
Highest-signal resume keywords
Financial Fraud Risk UnderstandingOperational Workflow DocumentationData Querying (SQL, BigQuery)Cross-Functional CommunicationProcess Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Process MappingWorkflow StandardizationData ExtractionDashboard CreationAutomation Preparation
Soft Skills
Exceptional CommunicationOwner MentalityBias For Action
Tools & Technologies
SQLBigQueryOmni
Industry Keywords
FintechFraud Risk VectorsOperational ThroughputProcess QualityUser Recovery Journey
Tech Stack
Tools & technologiesBigQuerySQL
About the role
Key responsibilities & impact- Maintain, continuously improve, and own the single source of truth for all live fraud operational processes
- Standardize and document high-volume workflows into clear, repeatable, step-by-step processes
- Design and execute internal monitoring mechanisms, dashboards, and spot-checks for core processes
- Define, track, and optimize key health metrics for fraud workflows, including process adherence, operational throughput, and process quality
- Identify systemic operational bottlenecks and build data-driven business cases for automation
- Partner with Product Ops and Engineering to implement tools that eliminate manual overhead
- Own versioning, sign-off, and cross-functional communication when processes evolve
- Partner with Workforce Management, Quality, and Training to reflect updates in capacity models and training calibrations
- Safeguard the user recovery journey by minimizing friction for legitimate users facing false declines
Requirements
What you’ll need- Solid understanding of financial fraud risk vectors and known patterns
- Proven track record of mapping, documenting, and scaling complex operational workflows within high-growth fintechs or tech environments
- Experience prepping operational processes for automation or external vendors, with a sharp eye for separating high-judgment tasks from transactional ones
- Strong hands-on experience querying data (SQL, BigQuery, Omni, or similar) to extract process metrics, build operational dashboards, and back up business cases with hard numbers
- Exceptional communication skills to align cross-functional teams including Customer Operations, WFM, Product, Quality Assurance, and multiple stakeholders
- A true "owner" mentality with a strong bias for action, capable of navigating and creating structure out of unstructured startup environments
- Professional fluency and advanced communication skills in English
- Equivalent competencies in any of the above will also be considered
Benefits
Comp & perks- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment